Remote Entry-Level Customer Service Specialist

Unleash your potential and ignite your career as a full-time Remote Entry-Level Customer Service Specialist! Join Contractor In Charge, the leading trades contractor company that empowers small business owners through top-notch financial guidance and bookkeeping support.

This position enjoys an enticing pay range of $17-$19/hour depending on experience. Our comprehensive benefits package includes affordable health benefits, an IRA retirement plan, PTO, paid holidays, and flexible work hours. Additionally, we invest in both formal and informal learning development opportunities. Here, we truly value your growth and well-being!

Shifts: This position offers multiple shifts including standard hours and after-hours shifts (11pm -7am).

QUALIFICATIONS

• High school diploma or equivalent
• Typing proficiency of 50+ WPM along with good computer skills
• Minimum of 1 year of call center experience with a high call volume
• Average 90% or higher QA/KPI scores
• Experience with CRM software

Preferred qualifications:

• Experience in the home service industry, including HVAC, plumbing, and electrical

WHAT TO EXPECT

As an Entry-Level Customer Service Specialist, you are the embodiment of a dynamic learner, embracing change with flexibility while paying meticulous attention to detail. Your steadfast dependability shines through in your impeccable attendance record, offering a reliable foundation upon which our team can always count. You invest time and effort in honing your skills and expertise, fostering a drive that extends far into the future. Grounded in empathy, your interactions resonate with a genuine care for our clients' well-being.

Your communication skills nurture a collaborative work environment among peers, management, and customers alike. With exceptional listening skills, you expertly handle customer interactions, employing adept call control and de-escalation techniques. Your judicious decision-making reflects a prioritization of both client satisfaction and company objectives while ensuring tasks are tackled with efficiency. Moreover, your commitment to maintaining a reliable private internet connection underscores your dedication to uninterrupted service delivery. As you weave these attributes seamlessly, you contribute to both individual and collective success.

ABOUT THE COMPANY

Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offers their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of the scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and, we let them focus on that by doing the rest for them!

Giving our clients this peace-of-mind requires that we have a skilled and reliable team of our own. In order to attract and retain the best, we offer competitive pay, flexible schedules, and remote work-from-home opportunities.

READY TO APPLY?

Seize this extraordinary opportunity to soar beyond the ordinary! Our 3-minute mobile-friendly initial application awaits your heroic touch. Supercharge your career today and join us in empowering small businesses for a brighter tomorrow!