Customer Service Representative and Computer Support Specalist

American Tape and Label is proud to be an employee centered company that is growing larger by the day. We provide excellent service to our customers and contract partners, and a dedicated environment for growth to our employees.

This person would be working directly with our customers and putting orders in the system. They would make sure all need are met and all details are correct in the orders. They would learn all of our industry specific software. When there is down time and not putting orders in the system they would act as an executive assistant and complete any extra office tasks. You must be mature and able to handle sensitive information. They would also be helping with the interviewing process at times when needed.

We pride ourselves on the incredible work that goes into our day to day operations from our initial communications with clients all the way to how we package our products!

We know that our employees are a vital piece of the company, which is why we invest in you! From our competitive pay, room for growth, to our many other benefits within the company; our goal is to provide a conducive environment for all!

We are a growing company, and we need to add a new position to the team.

Title: Customer Service Associate

Must have a positive and driven attitude!

RequirementsThis person must be positive and upbeat; you will be the first line of communication with our customers in some situations, and you'll be handling issues they have in other situations. Must have high energy to keep up with all phone calls and scheduling

• Able to multi-task as you handle different projects, customer meetings, and office duties.

• Able to manage and maintain within a constant moving work environment.
• Must have a positive and upbeat attitude, with the ability to connect with customers on their level. Continually providing excellent service, and unmatched dedication to any situations that may arise.

• Licensure/Certification/Registrations: Valid Colorado Driver’s License

• Experience: Minimum of 1-3 years of customer service

• Skills & Abilities: Excellent organization and customer service skills

• Ability to successfully handle multiple priorities and prioritize and schedule accordingly while meeting established deadlines

• Must have the ability to handle highly confidential information

• Ability to work effectively with a wide variety of individuals and groups

• Must be able to successfully and effectively communicate with a variety of personnel

• Must have the ability to work independently with limited supervision
• file papers
• Hold and Schedule interviews

• Must have be able to maintain a high degree of accuracy, dependability, and strong attention to detail both mechanically and technically

• Must possess above-average problem-solving skills, judgment, and flexibility
• Handles stress and pressure well.

• Strong computer skills with excellent skills in Microsoft Office applications (Excel, Word, PPT and Publisher) required
• Skilled and Experienced with computer software systems.
• Can provide technical support to co-workers and customers.

Responsibilities

• Daily responsibilities will include handling a variety of personnel-related administrative tasks while providing clerical support to the design department and employees regarding printing-related activities, policies, processes, and procedures!
• Handling incoming phone calls from customers to place orders and ask questions.
• Handle issues that customers have when they receive their product or place an order
• Assist the design team with any tasks they may have
• Assist in the cleaning and overall cleanliness of the office
• Communicate directly with the production employees

• Use the internet to inquire about potential customers
• Assist HR with clerical needs.
• Tasks can change from day to day, depending on needs. Functions will be assigned by design and HR and can include a variety of tasks depending on office needs.
• Work directly with employees and customers to resolve issues.

Benefits

Job Type: Full-time

Pay: $17.00 - $23.00 per hour - pay depending upon experience and skills

Many other benefits!

If you feel this position is for you, please submit your resume with a cover letter detailing your experience in customer service, any knowledge you have for the label printing industry, and provide a time where you showed dedication by going above and beyond for a customer in a previous role!

Job Type: Full-time

Pay: $17.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Denver, CO 80216: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How well do you pay attention to detail 1 being the best and 10 the worst?
• Why are you the right person for the Job?

Education: Bachelor's (Preferred)

Experience: Customer service: 3 years (Required)

License/Certification: Driver's License (Required)

Work Location: In person