Development Associate - Non-Profit

POSITION SUMMARY
The Greater Birmingham Humane Society (“the GBHS”) is a progressive animal-welfare shelter whose mission is to rescue, rehabilitate, and rehome homeless, abused, neglected, and abandoned animals. We are committed to an open admissions policy, animal rehabilitation, and a low euthanasia rate. GBHS’ open intake and adoption philosophy is a key part of our progressive mission, enabling us to save and rehome thousands of animals each year.

The Development Associate supports gift processing and acknowledgment processes of the organization, including timely data entry, gift processing, donor data maintenance, accounting reconciliation, Raiser’s Edge reporting, and analysis, planned giving administration, and grant tracking. The Development Associate provides general administrative support to the Development team and reports to the Director of Development Operations.

PRIMARY RELATIONSHIPS

The Development Associate:

• reports to the Director of Development and Marketing
• is an integral member of the development team and works collaboratively with GBHS staff.
• provides administrative support and assistance to the GBHS Auxiliary and YP Board as required by the Director.

DUTIES & RESPONSIBILITIES

Data Entry and Management

• Enter and process all gift information into the donor database, Raiser’s Edge and Raiser’s Edge NXT, within 48 hours of receiving
• Ensure timely creation and processing of gift acknowledgment letters/ tax receipts and tribute gift acknowledgments within 48 hours of entering gifts into Raiser’s Edge.
• Update, add and maintain donor, member, and prospect constituent records in the database (Raiser’s Edge).
• Update and adhere to the organization’s policies and procedures documentation for
  Raiser’s Edge / Raiser’s Edge NXT as instructed by the Director of Development Operations.
• Ensure proper coding of restricted gifts and grants in Raiser’s Edge and ensure donations are recorded to the correct campaign.
• File all donation-related paperwork and maintain organized filing systems electronically in GBHS’ office software (Google, GBHS Server, and RE NXT).
• Assists with Planned Giving program activities such as: entering Planned Giving inquiries into Raiser’s Edge, entering open estate information into donor files, and generating reports for tracking, monitoring, and follow up
• Process gifts by mail, online, via stock transfer, and Electronic Funds Transfer (EFT).
• Process gifts via 3rd party donation platforms such as PayPal, Facebook, and company matching gift programs.
• Maintain accurate and current donor data and information updates in Raiser’s Edge / Raiser’s Edge NXT, including donor information updates and additions provided by internal staff.
• Work with Finance to reconcile accounting and fundraising information and ensure data accurately reflects donor intent.
• Works closely with Finance to monitor EFT deposits and process and enter information into Raiser’s Edge.
• Work closely with the Volunteer Program to ensure accurate coding of volunteers in Raiser’s Edge and provide contact information updates to be made in the volunteer database.
• Run regular and ad hoc reports, queries, exports, and reports for donor and revenue tracking and database maintenance.

Donor Relations & Events

• Prepare and send thank you notes to donors, partners, and supporters.
• Conduct funder follows up by phone and email as necessary to ensure accuracy.
• Track and report contributions as instructed.
• Attend meetings with and/or representing the Director as instructed.
• Support internal and external events and other departmental activities such as creating name tags, assisting with setup/breakdown, providing administrative support for special events and attend events as required.

Database Maintenance

• Perform database maintenance and cleanup projects to improve data integrity and database performance.
• Perform mail merges and assist with other department mailings.

Pipeline Maintenance

• Update donor pipelines for each client, ensuring accuracy and keeping track of upcoming deadlines.
• Reach out to funders as requested to follow up on pending requests.

General Duties

• Assist with general clerical support and research for the department and organization as assigned by the Director.
• Maintain documentation and records in compliance with policies and procedures.
• Maintain confidentiality.
• Support the GBHS’ commitment to diversity and inclusion.
• Adheres to agency policies and procedures and all Federal and State regulations and local ordinances.

Performance Measures

• Success in maintaining the accuracy of database records.
• Accuracy of fundraising reports.
• Success in maintaining electronic donor files.
• Increase in donor and client engagement, translating into an increase in overall revenue.

QUALIFICATIONS

• Bachelor’s Degree, or requisite experience.
• Minimum of two years of demonstrated success with donor database and/or gift entry
• Raiser’s Edge donor database experience strongly preferred
• Proficient in Microsoft Office Suite and related software
• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong relationship-building skills with both internal and external stakeholders.
• Capability to prioritize teamwork and inter- and cross-departmental collaboration.
• Capability to learn new technological skills and use a broad range of technology.
• Commitment to and modeling of GBHS’ mission and values.
• Must have reliable transportation to work site and off-site events.

WORK CONDITIONS

• This work is performed in a high noise level area.
• There is exposure to industrial cleaning chemicals, fumes, dust, animal feces, and zoonotic (human to animal) diseases.
• Weekend and evening work may be required during special events.
• Safety procedures must be adhered to at all times.
• Ability to stoop, bend, lift, clean, mop, and other such assigned duties with ease and in a timely fashion.
• Employees must have manageable allergic conditions that could be aggravated when animals are present in the workplace.
• The position may require the ability to lift and move objects weighing up to 30 pounds for short distances.
• Employees at GBHS must be comfortable interacting with cats and dogs, and working with – and directing, as necessary – GBHS volunteers and community service workers.
• Exposure to conditions such as animal feces, urine, etc. and foul odors. May be exposed to animal dander, parasites and infectious diseases than can be carried and transmitted by animals.
• Must be able to work in an environment that provides humane euthanasia to animals.

The GBHS is an equal opportunity employer. It is the policy of GBHS to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion,creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.