Field Support IT Administrator

Sunset Technologies

Hopkins, MN

Expired: over a month ago Applications are no longer accepted.

$19 to $31 Hourly
Vision , Medical , Dental , Paid Time Off , Retirement
Full-Time

Job Description

Our company is a small and growing technology company. We are dedicated to providing the highest level of service to dental practices and other types of healthcare offices across the country. Our mission is to help our clients feel Rest Assured, knowing that their practice is in good hands. As a managed service provider, we take pride in offering comprehensive technical support and services to dental practices of all sizes.

We are looking for dedicated professionals who share our passion for helping dental practices thrive. If you are looking for a challenging and rewarding career in the dental industry, we encourage you to apply for our open positions. Join us in our mission to help our clients feel Rest Assured!

Responsibilities

Travel to client offices to execute hardware and software project installations
Assist with the administration of a network/server environment
Assist with hardware replacement, software updates, and office expansions
Monitor network performance
Act as Help Desk resource when not assigned project work
Perform testing to provide a diagnosis of issues
Perform routine updates and maintenance tasks
Build excellent rapport with the client
Problem-solve complex situations using a wide variety of internal and external resources
Complete detailed project walkthroughs and provide recommendations to Sales team to prepare for a given project
Communicate directly with client and project managers to effectively plan and execute project phases
Manage time entries and notes in tickets
Maintain a detailed knowledge of internal standards and best practices for installing new equipment

Qualifications

Minimum 1-year of customer service experience
Minimum 1-year of technical support experience
Excellent verbal and written communication skills
Ability to utilize PC and other tools to accomplish goals and activities
Displays outstanding customer service skills and professionalism
Displays excellent problem-solving skills
Strong written and verbal communication skills
Ability to multi-task and manage time efficiently
Ability to work independently and on a team
Methodical, organized and detail-oriented work habits
Availability for on-call work rotation
Continuously exhibit a Rest Assured mindset

Preferred Qualifications

Minimum 1-year of network administration experience

Additional Requirements

Successful completion of pre-employment assessments
Successful completion of initial training
Ability to safely lift and carry up to 50 lbs. with occasional bending, stooping, pushing, pulling, and reaching above shoulder level required.
Professional and friendly demeanor
Pays attention and adheres to company policies and procedures
Reliable vehicle
Valid drivers license
Background check

Perks: