Client Service Representative - Dispatcher

Description

Our team is growing, and we're looking for our next problem-solving client service representative/dispatcher. We're looking for an organized team member to help our growing client base and field team prioritize service calls. You'll be responsible for handling client requests and complaints and preparing the work schedule. You'll also communicate with clients and field units using telephones and messaging apps. You must have data entry experience, basic computer skills, and excellent interpersonal skills. If this sounds promising, apply today!

Benefits offered: PTO, 6 paid holidays, paid membership to Legal Shield for the team member and their family, paid subscription to a Primary Care Physician for the team member, and health insurance with Blue Cross and Blue Shield for the team member. Optional benefits to be paid by team member: AFLAC, add family members to health insurance with Blue Cross and Blue Shield. add family members to subscription to Primary Care Physician, and membership in IDShield for team members and family members. Logo shirts are supplied.

Responsibilities
• Manage large amounts of incoming phone calls, emails and texts/chats in order to provide information about products and services, obtain details of the needs of the client, take messages or direct clients to the appropriate team member
• In-person dealings with clients, vendors and sub-contractors, including purchasing transactions in our office
• Build sustainable relationships and trust with clients through open and interactive communication
• Collect information from clients, internal and external, to manage and update the client database with complete and accurate information
• Follow-up with clients about receipt of estimates and determining if more information is needed
• Collect, complete and return requested documents to clients, following established procedures
• Create and maintain records for outstanding client orders, parts ordering and filing of documents
• Assist Management with creation and refinement of processes and systems
• Contributes to team efforts by accomplishing other tasks as needed

Qualifications
• Must have experience in Home Services Scheduling and Dispatching
• Client orientation and ability to adapt/respond to different personalities and characters
• Ability to stay calm, composed, empathic, and professional, especially in emergency situations and with excited clients
• Excellent oral and written communication skills that build rapport quickly with team members, clients, vendors, and sub-contractors, in English
• Strong active listening and professional phone contact handling skills
• Proficient with Microsoft Office Suite and Google Suite
• Experience with Service Titan is desired but not required
• Highly organized and able to handle multiple projects, with strong time management and respect for deadlines, with attention to detail and accuracy of work
• Basic math skills with experience in collecting client payments, data entry, record keeping, and computer operation
• Ability to identify errors and solve problems through critical thinking, sometimes outside the traditional 'box'
• Able to work independently, while representing the values and goals of the company
• Proficiency with Microsoft Office Suite and Google Suite
• Experience with Service Titan is desired but not required
• 1+ years of experience as a service dispatcher is preferred, but not required