ITSS Support Specialist Entry Level

Job description

Title: Entry level IT Support

Description :

This is the entry level for operators in the Data Center. Incumbents operate or are developing skills to operate a variety of printers, inserters, finishing or mail processing machines in the Output Processing Center, or infrastructure equipment support in Hardware Operations. Additionally, periodic assignments involving manual document assembly or equipment preparation may be within the scope of the position.

Job Description :

• Operate under the lead of a more senior staff member computer peripheral equipment such as printers, finishing, material handling or mail processing machines and/or infrastructure support equipment.

• Execute basic peripheral machine jam and operator level service actions.

• Prepare production control reports under the direction of more senior operators or supervisors.

• Perform a variety of clerical tasks related to inventory or outgoing product control using automated or manual means.

• Interact with computer terminals or personal computers to queue work, post information, and respond to console messages.

• Do manual document assembly, postage application, or packaging as needed.

• Perform other duties as assigned.

Must Have :

• High school diploma or equivalent required.

Ideal Candidate Have :

• 1 year of data center/print center related work experience preferred.

• A general working knowledge of computer peripheral hardware or the ability to learn this knowledge is required as entry into this position.

• A solid grasp of basic math skills is essential to maintain product controls.

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