Managing Director, Operations

We will be accepting resumes from the following states: CT, FL, GA, IA, MD, MA, NY, NC, OH, RI, SC, TN, or TX
The Managing Director of Operations is responsible for the optimized deployment of the professional services (Delivery) team as well as ensuring smooth running agency operations in our digital marketing agency.  Our Delivery team is made up of Data, Experience, Marketing Strategy and Technology professionals with close Project Management support.

Your primary focus is to lead the Delivery team in improving productivity and consistently producing the highest quality work, coupled with double-digit, profitable top line revenue growth. Your key transformational responsibility is to evolve our service delivery model to support significant growth while maintaining exceptional customer experience and target margins. This is a new, highly visible position and one key to our long-term growth. It requires strategic leadership and roll-up-your-sleeves tactical execution.      

Responsibilities:

• Set Delivery standards for professional services, partnerships with other DU Entities from presales scoping through implementation.
• Evolve Delivery’s depth, breadth and value added to the Client relational and overall experience.
• Accountable for resource utilization to target, including goal setting.
• Maintain gross margin target.
• Productivity improvements, including reduction of redundant, manual work to software including AI.
• Contribute to value-based services pricing model.
• Support proprietary KRM software roll out and influence product roadmap.
• Collaborate with CFO for month-close to maximize cash flow and revenue recognition.
• Define outside Consultant relationship model to facilitate growth.
• Oversee agency Operating System to ensure consistent progress on critical agency objectives.
• Influence decisions on agency strategy, culture, raising capital, investor relationships and acquisition targets.

Resources this role is responsible for:

• Manage staff of 8 Project Managers
• Partnership with President, CFO and CMO
• Partnership with Growth during Presales scoping
• Partnership with Delivery teams (Creative, Technology, Data, Marketing Services and Experience) throughout execution
• Decision leader on Service Delivery Standards, Resource Allocations, and Project Management Approach

What it takes to succeed in this role:

• Over 15 years of experience, rising through the ranks in Project Management or Operations for Professional Services.
• Ideal candidate has experience in both professional services and manufacturing and can apply cross-functional knowledge to all aspects of agency services.
• Methodical, organized and passionate about improving productivity.
• Able to define clear, simple and repeatable processes that scale.
• High level of intelligence and critical thinking skills.
• Understand how software, including AI, can support and enhance productivity.
• Experience with OS models like OKR, 4DX, Rockefeller Habits and able keep people focused on effort that drives enhanced performance.
• Able to organize and deploy professional services to consistently deliver best-of-class work.
• Driven to hit aggressive gross margin targets and scale up / down through effective use of Consultants.
• Proactively responds to small matters before they become big matters.
• Pays attention to details and operational health, particularly backlog, of the Delivery teams.

The Perks:

• The best co-workers you’ll ever find
• Unlimited PTO
• Medical, Dental, Vision, 401k
• Annual bonuses for all levels
• Ongoing training opportunities
• Planned outings and team events (remote workers included!)

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