Support Team- Administrative Assistant to Medical Monday-Friday

Support Team-

Administrative Assistant to Medical

Reports To:

Administrative Supervisor

Summary

Full-time position that supports the medical team along with administration activities while assisting in corporate management performing required job duties as outlined in this job description.

Qualifications:

· Minimum High School Diploma

· Typing Skills of 45 w.p.m.

· Prior receptionist experience a plus

· Excellent verbal and written communication skills

· Excellent customer service skills

· Ability to work in a fast-paced environment

· Ability to multitask

· Internet competency

· Knowledge of MS Windows/Office (Word, Excel, and Outlook; Access a plus)

· Knowledge of medical terminology

Core Competencies:

Adaptability/Flexibility

Collaboration & Teamwork

Communication

Computer Skills

Customer Focus/Service

Initiative

Integrity

Organization/Prioritization

Organizational Commitment

Positive Attitude

Quality/Quantity of Work

Reliability/Attendance

Voice Recognition/Identity

Motivation/Work Ethic

Work Hours:

Monday through Friday with 30 minutes for lunch unless otherwise instructed with your Manager, time may vary per hire- based on coverage needs.

Expectations:

This position often involves speaking with Medical offices, attorneys and injured workers. This position requires a high degree of professionalism in all communication, both verbal & written.

Job Duties/Responsibilities:

· Manager Assistant – Assistant to Medical Management team.

· Assists Management with projects, administrative issues, licensure issues, projects and typing as needed – Currently this team consists of Liz, Sarah, Nancy, Nicole

· Covers reception desk/phones when/as needed

· Checks Eagle One Support email inbox throughout the day for new nurse task referrals, assigning to other Admin staff as appropriate or needed, triaging activities and ensuring all tasks are covered and completed, including addition of providers, facilities, employer/adjustor information, attorneys, changes in Eagle One charting records as needed, etc.

· Demonstrates efficiency in utilization of claims systems

· Scheduling of diagnostics, IME’s, transportation services, therapy, and interpretation services to assist all nurses

· Add/edit/merge current and new facility locations

· Update claim number and informing the appropriate parties for billing purposes

· Separate medicals as requested by CM

· Closed Files: Date the IW folder and move to the account closed folder (done weekly, submission not required but helpful)

· IRMA Team Support: Save IRMA updates/notes to Risk Master System and additional account notes to Risxfacs as needed

· Internal Customer service (assisting FCM with location while on the road, phone number look up, etc.)

· CMA support and back up for CMA’s as needed – coordinate with Nurse Manager daily for specific needs or overflow

· Meets all deadlines established by/with Supervisor

· Completes daily timesheet as per protocol

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbent will follow any other instructions, and perform any other related duties, as may be required of the supervisor.