Manager, ERP / Inventory Management System

Position Background:

The Manager ERP/Inventory Management Systems with 4-6 year of experience in ERP systems with specific experience with Great Plains. Collaboration with teammates, excellent customer service, proactive problem resolution and negotiation skills are essential.

Responsibilities include senior-level support, ERP and associated systems optimization, vendor management and staying updated with industry trends.

Major Accountabilities:

Under the direction of the Director Enterprise Application Management:

• Provide technical leadership to develop product roadmaps; assessing the suitability of products and providing direction to service and software vendors, and/or IT to ensure technical solutions meet current and future business and department objectives.

• Investigate feature requests, clarify user requirements and objectives, understand software functionality, and recommend appropriate solutions that meet business requirements and resolve questions related to process changes impacting applications.

• Proactively provide expert advice to the business in best use of all Enterprise systems modules and functionality to improve business effectiveness and efficiency through appropriate change management systems.

• Manage ERP System and associated systems upgrades, patching and refreshes.

• Collaboratively analyze business process issues and improvement opportunities and provide effective/ efficient solution recommendations to IT management and business stakeholders.

• Document and assist users in defining business requirements, process maps and use cases.

• Partner with various departments regarding proposed system related projects to develop an understanding of their business processes, assess end user needs and evaluate system related change requests.

• Ensure changes are managed under change control as a representative on Change Control Boards to ensure system remains in a state of validation compliance in line with site and corporate documentation, as well as relevant standards and regulatory regulations.

• Manage assigned projects and ensure changes conform to the company Policies, Standard Operating Procedures (SOPs), Work Instructions (WIs) and other documentation.

• Develop user training materials and deliver end user training as required.

• Fulfill ad-hoc business reporting needs and assist with interpretation of data.

• Manage third party vendors to ensure uptime and performance of hosted systems.

• Support data exchange activities with interfaced systems.

• Understand data migration and data integration approaches and technologies.

• Understand master data management methods and techniques to drive data quality and data standardization.

• Investigate problems with Enterprise system modules, diagnose root causes and resolve issues.

• Provide ongoing system support, make decisions that best resolves product related issues and appropriately escalate issues that require IT and/or business management involvement.