Bilingual Customer Care Representative--Overnight Shift

Paysign, Inc.

Las Vegas, NV

Expired: over a month ago Applications are no longer accepted.

$18 Hourly
Full-Time

Job Description

The Customer Care Representative (CCR) will interface with customers and clients via inbound calls, outbound calls, email and chat for the purpose of resolving customer/client issues with products or services. They will practice best in class customer service procedures, focus on one-call resolution and ensure all avenues for solving customer/client issues are evaluated and executed.

Essential Functions

Answer inbound telephone calls from customers and clients regarding products and services.
Make outbound telephone calls to customers and clients regarding products and services.
Maintain call performance and call quality goals.
Offer one call resolution by using active listening skills to identify customer issues, address the problem, and resolving the issue.
Work independently and as part of a team to provide best in class customer service
Conduct side-by-sides with new and existing employees.
Enter data quickly and accurately with high attention to detail.
Verify all callers to ensure security.
All other duties as assigned.

Requirements

Bilingual--Spanish
Outstanding customer service skill
Excellent written and oral skills
Computer literacy and keyboard typing skills
Proficiency in Microsoft Office Suite

Schedule

· Overnight Shift
· Monday to Friday
· Weekend availability

Company Description

Paysign (NASDAQ: PAYS) is a payments and processing service provider delivering customized end-to-end solutions to individuals and companies in multiple industries. We offer prepaid and debit card programs to corporations to use in order to pay, reward, motivate and engage their clients, customers and employees. We are driven by a passion to supply payment solutions that help our partners grow and succeed.

Why Work Here?