Front Desk Admin Assistant

Riverside Recovery of Tampa, a premier and leading provider of treatment programs for adults struggling with chemical dependency, substance use and abuse disorders, is seeking a full time Front Desk Administrative Assistant.

At Riverside we act with radical honesty and honor without compromising the truth, we are passionate about what drives us to serve our client, and we acknowledge and assume responsibility for actions, services, decisions and policies. We focus on the long run, not just one stage of our clients recovery, so we provide multiple levels of care to help our clients move through treatment and prepare them for independent life.

Job Duties:

• Able to work in a professional office setting and maintain confidentiality of clients, employees, visitors, and staff
• Greet and check in visitors and guests in a friendly, pleasant, and courteous manner and notify appropriate department of arrival
• Responsible for checking staff, visitors, and guest in compliance with internal safety operations aligned with HIPAA and any ongoing compliance procedures
• Ensures proper identification passes are supplied for visitors
• Answer and transfer all calls to the appropriate
• Manages incoming call routes in house in collaboration with the IT specialist
• Bi‐weekly Audits of phone call routing to ensure quality and accuracy
• Maintain employee extension list and electronically distribute to staff periodically
• Maintain all areas of the lobby for cleanliness and neatness to include the waiting area and restroom
• Make sure that the lobby area is stocked with brochures, business cards and beverages
• Receive, sort, and distribute mail to appropriate departments
• Packages and mails all billing invoices provided by the billing department
• Scans documentation to appropriate departments
• Assist Facilities with office supply and catering orders
• Prepares correspondence, presentations, email communications and excel spreadsheets
  
• Maintain the scheduling for the conference room, and schedule and coordinate meetings, travel, conferences, for all department activities.
• Able to work with and communicate effectively with all staff and able to work independently and as a Team

Qualifications:

• High school diploma or GED
• 2 – 4 years of office/administrative assistance experience required; 5 years preferred
• At least one year of hospitality experience
• Strong customer service experience working in a professional office setting required

Computer Skills: Proficiency with Computer Technology and a working knowledge of including but not limited to MS Office (Word, Excel, PowerPoint, Adobe)

Physical Requirements: Sitting for extended periods of time; manual dexterity needed for keyboarding and other repetitive tasks; occasional lifting of up to 25 lbs.; must be able to work in a climate controlled, office environment; able to use office equipment and computers; and regularly use hand to answer phone or use headphone/headsets.

Full time Benefits:

401-K
Health Insurance
Dental
Vision
 Life Insurance
Disability
Critical Illness
Hospital Indemnity/Accident plan
Legal plan

Employer Paid Benefits:

$10,000 life insurance 

$10,000 Short term Disability