Client Concierge - Customer Support Specialist

Are you looking for an opportunity to use your amazing customer service skills at a close-knit company? Look no further! Holencik Exteriors in Coplay, PA is hiring a full-time Client Concierge - Customer Support Specialist.

WHY SHOULD YOU CONSIDER JOINING US?

At Holencik Exteriors, we value teamwork, integrity, and continuous improvement. We believe in supporting our employees and fostering a culture of growth and success. We hope you'll join us!

THE GREAT PAY

• $18 - $20 per hour with a $5 spiff on repair calls booked with a service fee

OUR SOLID BENEFITS

• Medical, dental, and vision insurance
• 401K with match
• Paid vacation time
• Paid holidays
• Paid birthdays off
• Snowy day fund

WHO ARE WE?

Holencik Exteriors is a family-owned and operated company dedicated to serving our customers' roofing needs with honesty, integrity, and care. With over four decades of experience, we've built a reputation for excellence in the industry. Our mission is simple – to provide exceptional service and quality craftsmanship that our customers can rely on.

WHAT DOES YOUR DAY ENTAIL?

Your typical hours will be 8 am - 5 pm Monday - Friday. However, you will come in at 7 am on Wednesdays for morning meetings. We value a work/life balance and can be flexible!

As a Client Concierge - Customer Support Specialist, you'll be at the heart of ensuring seamless operations within our organization. Your primary responsibilities revolve around handling overflow calls, addressing inquiries, and providing assistance to clients throughout the full replacement project process. This involves working closely with clients, guiding them through project procedures, and managing sales paperwork for our production team.

Your role extends beyond project completion, as you'll conduct follow-up calls with homeowners to ensure satisfaction and facilitate any necessary payments. Additionally, you'll help with coordinating gift bag deliveries, adding a personal touch to our client interactions. With your attention to detail and dedication to customer satisfaction, you'll contribute significantly to our organization's success!

DO YOU HAVE WHAT IT TAKES TO BE OUR CLIENT CONCIERGE - CUSTOMER SUPPORT SPECIALIST?

• Some customer service experience
• Positive and delightful personality

If you want to be part of our supportive team, apply for this customer service position today! Our initial application should take no more than 3 minutes to complete. Good luck!