AV Technician

Our client is seeking an IT-AV Support Technician who will deliver end-to-end support to employees, event attendees, and guests in accordance with Service Level Agreements and expectations for quality customer service. The AV/IT Support Technician will be expected to provide support for facilitating Zoom meetings and events.

Job responsibilities:

• Focus on the support of users, endpoint devices, audiovisual, and other staff-facing systems operating at local facilities.
• Support onsite and offsite special events – both small and large - in theaters, auditorium halls and conference rooms on customer premise and other customer-associated venues.
• Repair/maintenance of all customer audio visual systems.
• Support installation of temporary and permanent exhibits.
• Create, maintain, and catalog technical system documentation.
• Support system upgrades and associated testing throughout audio visual estate.
• Coordinate equipment repairs/replacement with vendors as needed.
• Compress and digitize audio and video data.
• Ensure the safe storage and integrity of data.

Required experience:

• 3-5 years’ experience coordinating/supporting live events/productions or installing/supporting/troubleshooting integrated audio-visual solutions
• Ability to interact professionally and confidently with senior officials/executives and other VIPs
• Experience working onsite & remotely performing system commissioning, staging, programming, testing and integration.
• General competency/knowledge of major AV vendor hardware and their product’s functionality
• Working knowledge of Crestron, AMX, Medialon control systems; Biamp, Ashly, Symmetrix, Crestron, and/or QSC audio DSPs (certifications a plus)
• Excellent written and verbal communication skills
• Ability to accommodate flexible working schedule, including weekends and holidays
• Proficient with Google Workspace and Microsoft Office Suite
• May require occasional lifting (up to 25 lbs)
• Requires extensive sitting, standing and walking
• Some travel requiring multi-night stays within and at times outside the local work area
• Valid driver’s license
• Must be willing to complete background checks and drug tests required by current or future contracts.
• CTS or other industry recognized certifications a plus