Computer Support Coordinator
- Full-Time
Hi,
Search Tactics LLC is looking for a talented Computer Support Coordinator for Contract opportunity with our Direct Client. If you're interested in a growth opportunity, we would love to know you a bit better over a call or reply to the email with your interest.
Please go through the full requirement mentioned below.
Job Title: Computer Support Coordinator
Location: Oakland, CA ONSITE
Duration: 6 Months
Summary:
- Under general direction, the Computer Support Coordinator provides support and technical assistance to computer users within the organization. They are responsible for the day-to-day operations of the Microsoft Windows-based environments. The coordinator works as part of a support team and uses their knowledge of hardware and software to assist users with their technical needs. This includes troubleshooting, employee training, and maintaining computer hardware.
Duties and Responsibilities:
- Develop and maintain network management procedures, such as electronic mail administration, data storage allocation guidelines, data backup procedures, and network troubleshooting guides.
- Control security of computer-related equipment and ensure the protection of end user data integrity. Maintain an asset inventory and utilization database of all computer-related equipment.
- Prepare and execute workstation relocation plans for workgroup moves.
- Operate an administrative computing help desk, coordinating responses to user help calls and implementing solutions to support requests.
- Maintain network resource location lists, including printer locations, network drive locations, etc.
- Design project automation plans, analyzing requirements and evaluating new hardware and software for applicability to project needs.
- Troubleshoot and resolve administrative network problems, including network communications routing, data access, printing, and administrative application areas.
- Monitor the daily operations of the network.
- Act as project coordinator for assigned projects.
- Provide backup coverage for other Computer Support Coordinators during scheduled days off or vacations.
- Stay updated on the latest developments in hardware and software and prepare upgrade and migration plans to take advantage of technology advancements.
- Prepare and execute desktop software migration strategies on a global basis.
Minimum Qualifications:
- Bachelor's degree in computer science, mathematics, business administration, or a closely related field.
- Four years of recent verifiable experience in network administration, network management, and help desk support, including experience in microcomputer applications and end-user interface and training.
Knowledge and Skills:
- Active Directory
- Microsoft Office 365 / Outlook
- Sharepoint
- OneDrive
- Windows 10 / Windows 7
- Sophos
- Computer imaging of various device models
- Remedy Ticketing Software
- VM Ware / VDI Technology
- Powered by
- HP Printer Hardware / Software configurations
- SCCM (System Center Configuration Manager)
- Solar Winds
- ForeScout
- AirWatch
- Setup / Configuration of iPads / iPhones
- Adobe Products
Skills:
- Providing end user technical support
- Specifying new hardware and software compatible with the existing network
- Developing and maintaining hardware/software security controls
- Communicating with multiple client organizations
- Providing regular report-outs to management
- Reviewing hardware/software requisitions
- Planning and anticipating network expansion/growth requirements
- Coordinating network management operations with other network administrators
- Planning and scheduling workload of other Computer Support Coordinators
Working Conditions:
- Office environment with exposure to computers
- May require lifting, sitting, and standing for prolonged periods of time
Note: Overtime or off-hours work may be required for testing hardware and software, as well as providing emergency fixes when necessary. Additional experience may be substituted for education. Graduation from a four-year college is preferred.
Address
search-tactics
Oakland, CAIndustry
Business
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