Full Time Customer Support Agent - Field Division

Victoriam Management is looking to fill a full time Customer Support Agent within our rapidly expanding field division. This is a great opportunity for someone looking to gain experience in customer support, client management, sales and marketing.

Core Responsibilities:

• Engage with prospective customers through on-site community based outreach events
• Represent our clients throughout the community, maintaining a positive image and brand name 
• Enroll eligible customers into service plans 
• Explain all eligibility requirements, service options and plans to customers, as well as answer any questions or concerns they may have 
• Assist in the planning and execution of community based enrollment campaigns.
• Implement strategies to optimize campaign effectiveness.
• Monitor and track all daily sales and statistics 
• Work closely with cross-functional teams, including sales, HR and finance 
• Participate in continued training opportunities 
• Implement strategies for customer retention and loyalty.

Preferred Skills: 

• High-school diploma or equivalent 
• Prior experience in customer service, hospitality, retail, or similar field preferred 
• Experience with giving presentations or public speaking a plus 
• Time management and organizational skills 
• Comfortable thinking independently and problem solving as needed  

WHAT TO KNOW 

• Paid training is provided. 
• After training, pay is strictly commission and based off individual performance 
• Schedule: This is a full-time position, Monday-Friday + Saturday mornings. 
• Individual mentoring and career development assistance from senior management 
• Opportunities for advancement within the company 
• A fun and collaborative team environment
• This position REQUIRES local travel. You must be able to meet at our office in Long Beach Monday-Friday 

#Li-Onsite 

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