Inside Sales Team Leader

AWISCO Corp.

55-15 43rd Street

Maspeth, NY 11378

(800) 834-1925

Job Title: Maspeth Sales Director

Salary: $62,000-$65,000/YR

Company Overview: AWISCO is a leading distributor in the Welding and Industrial Supply sector, committed to delivering top-tier products and outstanding customer service across diverse industries such as manufacturing, construction, and healthcare. With a broad spectrum of industrial supplies and gases, AWISCO stands as a trusted partner for our clients' needs.

Position Overview: AWISCO is seeking an experienced and proactive individual to join our team as an Inside Sales Store Director. This role will oversee the inside sales team, manage daily sales, and retail operations, and ensure exceptional customer service. The ideal candidate will have a strong background in customer service, exceptional communication skills, and a proven ability to lead and motivate a team.

Key Responsibilities:

• Ownership of the entire customer experience, ensuring prompt handling of inquiries and follow-up to ensure complete customer satisfaction.
• Supervise and provide leadership to the inside sales team in accordance with organizational policies, procedures, and applicable laws.
• Delegate duties and responsibilities to increase business efficiency and staff development.
• Interview, hire, and train new employees, and oversee the continued development and training needs of all direct reports.
• Oversee maintenance and inventory management of the store, including addressing open orders and closing pending orders.
• Drive sales growth through exceptional customer service and effective sales techniques.
• Handle escalated customer inquiries and complaints effectively and promptly.
• Build strong relationships with customers to understand their needs and preferences.
• Stay updated on industry trends and best practices to incorporate into training programs.

Required Skills:

• Ability to manage difficult customer and employee situations with professionalism and courtesy.
• Exceptional customer service skills.
• Excellent time management skills.
• Demonstrated team leadership abilities.
• Clear and articulate communicator.
• Accuracy and thoroughness in all aspects of the job.
• Adaptability to a changing work environment.
• Ability to work within a team environment and contribute effectively.
• Observance and practice of safety and security procedures.
• Utilization of proper judgment when faced with situations beyond organizational guidelines.
• Ability to handle multiple projects simultaneously in a high-volume role.
• High level of organizational skills and ability to prioritize tasks efficiently.

Qualifications:

• Minimum of two years of experience in inside sales, counter sales, or retail management.
• Associate degree (A.A.) or equivalent from a two-year college or technical school preferred.
• Previous experience in inside sales, customer service, or related fields.
• Strong communication and interpersonal skills, with the ability to build rapport and relationships with customers.
• Proficiency in Microsoft Office suite.
• Detail-oriented with strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Knowledge of welding and industrial supplies is preferred but not required.

Company Website: http://www.awisco.com

Joining AWISCO means becoming part of a vibrant and expanding company within the industrial supply and gas industry. If you possess the skills and experience necessary to excel in a leadership role and are passionate about delivering exceptional customer service, we encourage you to apply for the Inside Sales Store Director position with us.

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