Gate Attendant

Gate Attendant

Position Summary

Havasu Riviera Marina is seeking seasonal Gate Attendants. This position is responsible for providing a high level of professionalism and customer service for Marina day users, Slip Holders, and Riviera Annual Pass holders at the main entrance to the Havasu Riviera Marina. This position reports directly to the Marina Manager.

General Duties

• Provide genuine, warm greetings to all day users, Slip Holders, and Riviera Annual Pass holders. Smiling, caring, and making a concerted effort to provide accurate information about the Marina’s services is essential, while processing transactions efficiently
• Guests are to be made aware of Havasu Riviera Marina’s amenities, boat launch rules, parking requirements, and the fees associated with entrance
• Effectively communicate day pass fees, yearly pass fees, and process payments accurately
• Returning guests are to be greeted by name as frequently as possible
• Responsible for all accounting relative to the opening and closing of a cash drawer assigned daily
• Maintain the Gate House in a manner that exhibits organization and cleanliness
• Assist and coordinate services with other marina staff members such as security, office/accounting, and Marina management to ensure seamless and efficient service
• Work well under pressure, efficiently moving guests through the Front Gate process
• You must be comfortable working in both indoor and outdoor environments with frequent exposure to extreme heat, wind, and cold

Code of Conduct Requirements

• Notify management of guest complaints at the time they occur. Practice effective service recovery by rectifying any complaints as soon as possible
• Because of the fluctuating demands of the company’s operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when occasions arise
• Adhere to all company, marina, and front gate written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc.
• Communicate effectively with proper grammar
• Wear a clean and neat uniform daily that follows Havasu Riviera Marina Standards
• Maintain the reputation of the marina and common areas as a clean and welcoming facility
• Must be comfortable using both Microsoft Office applications, basic office equipment, and web-based applications via computer, tablet, and phone as needed
• Ability to interact positively with supervisors, management, co-workers, guests, owners, and public with skills to provide excellent customer service
• Ability to produce work in a timely manner which is accurate, complete and of high quality

Job Type: Seasonal

• Starting wage is $14.50 per hour based on experience, with annual review for increases based on performance
• Sick pay as required by Arizona State Law

Schedule

• Federal and state working hours, required sick pay allowance, and vacation allowances will be respected, as a minimum.
• To be mutually agreed, but in line with recreational boating and hospitality employment practices, will include:
• Shift work
• Weekend working
• Seasonal working
• Unsociable hours
• Paid/unpaid overtime

Education & Experience

• A high school diploma, GED, or equivalent, is required
• Customer service experience in hospitality, marina, or equivalent service-based industry
• Proven track record of performing at the highest level of ethical work standards

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