Order Processing Technician

New England Life Care is hiring a Full Time Order Processing Technician to support our growth. We’re looking for some that has experience, enjoys a fast-paced environment, and knows how to provide a top-notch customer experience. If you have passion for training and want to use your experience to help others, this may be the position you have been looking for!

This position is 40 hours a week, but also gives you the flexibility to maintain a better work-life balance. The normal schedule will be Monday - Friday from 8:00am – 4:30pm, but there's a little flexibility. On call hours would be required once fully trained.

Career Ladders: NELC’s operations department offers career ladders to Operations Candidates who achieve excellent performance in their job duties, who demonstrate a commitment to personal development, participation in department and company strategic programs and projects, who develop superior working relationships inside and outside the department and who show a commitment to the success of the department are eligible for promotion to the following positions:

Order Processing Technician - Represents an entry level position into the department. Candidates who meet defined goals, objectives and accomplishments can generally expect to be promoted in 0-2 years to:

Ops Coordinator – Candidates who meet defined goals, objectives and accomplishments can generally expect to be promoted in 2-3 years to:

Senior Ops Coordinator – Candidates who meet defined goals, objectives, and accomplishments and who demonstrate engagement and ownership of departmental and organization activities would generally expect to be promoted in 4-5 years to:

Lead Ops Coordinator – Candidates who are part of the department leadership team and who have responsibility for advanced departmental, company and member hospital engagement.

Benefits:

• Career Ladder
• Health Insurance
• Dental Insurance
• Vision Insurance
• Generous employer-matched 403b savings program
• Company paid: Life insurance, Short- and long-term disability insurance
• Paid Time Off
• And much more!

Job Responsibilities

• Compares Patient Supply Profile with each delivery tickets for accuracy.
• Accurately selects appropriate inventory items in accordance with delivery tickets in a timely manner.
• Properly packages patient orders to ensure integrity of products during shipment, to include proper labeling of bags and boxes to be delivered by drivers.
• Packages and ships deliveries via U.P.S., USPS, FedEx and courier when necessary. Demonstrates ability to track packages as required.
• Maintains inventory at designated levels utilizing appropriate order placement process as needed to maintain stock levels.
• Receives products into the warehouse, verifying packing slips to the corresponding shipment and reports any discrepancies to the Materials Manager.
• Routinely rotates all shelved stock when receiving new product.
• Maintains pick / pack area in a neat, clean and organized manner.
• Participates in scheduled patient rounds communicating appropriate information as needed.
• Documents all patient conversations in MIS including any follow-up to be completed or completed.
• Communicates expected time of satellite office deliveries to satellite office staff in a timely manner.
• Keeps delivery technicians informed any new delivery requirements including time restrictions.
• Maintains accurate patient specific delivery instructions and patient delivery addresses in MIS.
• Assists in the co-ordination of equipment and supply retrievals from patient homes.
• Reviews pharmacy compound schedule against completed orders on a daily basis to ensure that no scheduled deliveries are missed.
• Obtains pharmacy technician license

Required Qualifications / Skills

• High School diploma or equivalent required.
• Previous experience in customer service field preferred.
• Previous experience in healthcare field preferred.
• Valid Driver license in state of employment required.
• Excellent driving record required.
• Knowledge of HIPAA Privacy and Security regulations preferred.
• Certification/Licensure as Pharmacy Technician as required by state specific Board of Pharmacy regulations.

Preferred Skills:

• Excellent customer service skills required.
• Proficiency in the English language required.
• Excellent organizational skills required.
• Knowledge / experience with microcomputer systems such as Microsoft Office (Word, Excel, Outlook) required.
• Dependability in attendance and job performance required.