Client Service Specialist - Hybrid (3 days in office weekly)

Job Title: Client Service Specialist

Location: Amherst, NY/Remote (HYBRID Role, in office 3 days per week)

Hours: Full-Time, 40 hrs/week

POSITION SUMMARY: Responsible for providing effective customer service for internal and external customers by processing exceptions, performing client reporting, file processing and resolving system inquires.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process electronic client files and activate new account placements.
• Perform file transmissions with scrub, credit reporting/skip-trace vendors.
• Assist internal departments and clients with accessing information, troubleshooting problems and resolving system inquiries while providing timely and accurate responses.
• Ensure client reporting, exception processing and file processing requirements and timelines are met.
• Review account details and report settlement, paid in full and other exception statuses to clients.
• Perform detailed reviews of letter data and Process and release the letter files.
• Assist with mail processing, check depositing, payment posting, transaction balancing and remit reporting.
• Assist with preparation for client, state and regulatory audits.
• Comply with company policies and procedures (to include all IT required security and privacy policies and procedures), client standards and all applicable federal, state and regulatory laws.
• Perform other duties as assigned or needed.

MINIMUM QUALIFICATIONS

• Intermediate excel and Outlook skills.
• Must be detail-oriented with the ability to multi-task and work under tight deadlines.
• Excellent verbal and written communications skills.
• Must possess strong math/accounting skills.
• Ability to handle and prioritize multiple tasks simultaneously.
• Previous computer and/or data entry experience.

PREFERRED QUALIFICATIONS

• High school diploma or equivalent required.
• Proficient with Microsoft Office Suite or related software.

• Prolonged periods of sitting at a desk and working on a computer with multiple displays.
• Must be able to lift up to 15 pounds at times.
• Dual hand dexterity/repetitive use of hands 80% of the time (typing on computer and dialing phone).
• Ability to speak proper English grammar and use proper telephone etiquette.
• Ability to hear.
• Simple/light grasping required both hands 80% of the time.
• Typical noise level for work environment (moderate noise).
• Close vision required (clear vision on 15 inch or larger computer monitors).
• Typical noise level for work environment (moderate noise).
• Remote workspace must meet following criteria:

1. Remote workspace must be quiet, secure and distraction free.
2. Must have reliable internet connection ability to connect directly (not via wi-fi) to a company provided equipment to a router.
3. Must be able to work with IT representatives to troubleshoot connectivity issues.
4. Must meet ACI’s security and safety requirements.

Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.

The pay scale for this position may vary if an applicant possesses experience outside of what American Coradius International LLC (ACI LLC) reasonably anticipates for this position.