Engineer ICT Systems Operations Administration and Maintenance

Pacific Aerospace Consulting

Norfolk, VA

Expired: 18 days ago Applications are no longer accepted.

$90,000 to $110,000 Yearly
Vision , Medical , Dental , Paid Time Off , Retirement
Full-Time

Job Description

Benefits:

401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Wellness resources

About the role
HOT! Short notice hiring opportunity to work in NATO! Applications needed by 6 May.

Our team is accepting applications from highly skilled and motivated individuals for a dynamic role supporting the maintenance and continuous improvements of PAC and client information technology infrastructure and security for all US locations.

Assignments will vary, but will generally include the following responsibilities:

Providing superior customer service experience Provide maintenance and management of client systems once in steady state
Provide support to the team for ICT related issues on site and remotely this may include being responsive to afterhours request for urgent assistance
Participate in ad-hoc team meetings as required
Install and configure Desktop Services
Providing initial point of contact for all network users;
Serving as the Incident Manager overseeing corrective actions for all network incidents; -
Performing advanced analysis and troubleshooting of Desktop Services, in support of incident management processes
Performing testing and evaluation of supported hardware and software (firmware and drivers);
Coordinate with Service Desk technicians, end-users, supervisors and managers to determine support requirements for new features, applications or system functionality;
Prepare activity reports and craft recommendations for upper management review and approval;
Directs the creation of documentations and presentation of metrics data critical to network usage and stability
Ensures Service Desk personnel are properly trained according to the needs of the organization;
Performing Incident Support Request lifecycle services affecting end-users (i.e. Creating, reporting, tracking, resolving and closing Incidents);
Support team members through collaborative actions to enhance the customer experience;
Perform corrective actions, under direction of the Section Head, to support Problem Management;
Contribute to recommendations to the Continued Service Improvement, and/or procurement processes for Operations and Maintenance (O&M) of approved equipment

Required Experience:

At least 3 years recent practical experience within a CIS Service Operations environment;
At least 1 year recent practical experience of configuring, installing and troubleshooting industry standard desktop Windows Operating Systems;
At least 1 years recent experience in PC Hardware Systems, with a good understanding of Intel x64 bit systems configuration and performance monitoring;
Good working knowledge of TCP/IP Protocols and Standards Experience with Office Automation Solutions (printer, scanner, fax, voice, productivity packages).

Desirable Experience:

Formal qualification in PC hardware repair and configuration;
Formal training in Local Area Network (LAN) and Public Area Network (PAN) computer operations.
Knowledge of policy, procedures and organization of NATO CIS
Working knowledge of ITIL processes and procedures.
Good working knowledge of ITU-T standards and recommendations.
Practical experience in diagnosing deficiencies in networks and associated equipment.
Experience in working in a Service desk environment
Prior experience of working in an international environment comprising both military and civilian elements;
Knowledge of NATO responsibilities and organization, including ACO and ACT.