Account Manager

RESPONSIBILITIES:

• Responsible for the establishment, development and maintenance of the relationship with each client.
• Establish high-level Client relationships by way of technical and business skills/competencies and situational fluency.
• Encourage/demonstrate unity behind team/agency decisions made.Clearly establish objectives/priorities for client initiatives, and continue to develop, articulate and adhere to agreed-upon strategies.
• Manage the implementation and adoption of service tools (systems and processes)
• Understand Client processes and applications as well as communicate Client technology product requirements.
• Understand the client’s product line and accurately maintain their inventory with integrity.
• Develop and articulate initial points of view relative to strategic, creative and media alternatives, and make decisions that reflect “layers” of thought — balance enthusiasm, insight, caution and discretion.
• Handle multiple projects/clients proactively to ensure projects are delivered on time, within budget and reflective of the company’s quality standards.
• Manage new product launches.
• Interface with Client personnel and third-party intermediaries as necessary to understand requirements and communicate related pursuit plans and activities.
• Promote solutions ahead of issues.
• Develop client trend analysis and look to provide value
• Recommend changes in operations documentation and procedures to facilitate improved operation of the delivery of engagement objectives.
• Host Client Quarterly Business Review.
• Other duties as assigned.

QUALIFICATIONS AND JOB SPECIFICATIONS:

• Bachelor’s degree in Communications, Business or other related fields or a combination of equivalent education and experience.
• At least 2 years in account management or warehousing in the pharmaceutical industry.
• Excellent computer skills.
• Good mathematical ability, excellent organizational, communication, and interpersonal skills.
• Demonstrate the following: effective relationship building, strong verbal and written communication skills, attention to detail and organization, critical thinking, ability to learn quickly, and interest to work in a fast-paced environment.

TECHNICAL EXPERTISE:

• Deftly navigate through ERP system – Tecsys Elite, Cognos.
• Intermediate Microsoft Office skills: Outlook, Excel (including Statistics and Pivot Tables), Access, PowerPoint, Word.
• Experience with warehouse or supply chain environments.
• Understanding of supply chain transportation.
• Ability to complete invoices and conduct/track analytics related to Client performance.
• Professional phone etiquette.
• Advanced public speaking and presentation skills.
• Excellent verbal and written communication skills.
• Clear and Professional diction in English.
• Professional phone etiquette.

ADDITIONAL EMPLOYMENT REQUIREMENTS

• Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen).
• Must be able to travel up to 25%.
• Must have a valid driver’s license.

PHYSICAL/MENTAL/VISUAL DEMANDS

• Work is light to medium in nature with frequent walking to perform assigned tasks.
• Must be able to communicate clearly with shippers and employees.

WORKING CONDITIONS

• Activities occur within a typical office environment.

EQUIPMENT OPERATED

• Equipment: Laptop computer, cell phone, fax machine, copier, and desk phone.
• Systems: Outlook, Excel, Word, PowerPoint and Tecsys Elite (Warehouse Management System).

COMPENSATION

• Commensurate with experience.