STOREROOM ATTENDANT

Job Title: Storeroom Attendant

Status: Non-Exempt

Reports to: Storeroom Manager

About Martin Inc.

Founded in 1934 and headquartered in Florence, AL, Martin offers a wide variety of products and services in Industrial, Safety, Integrated Supply and Fastening – all uniquely designed to help companies operate better. Martin is a member of Affiliated Distributors, the Industrial Supply Association, National Association of Wholesalers, the National Fasteners Distributor Association, and the Global Sourcing Alliance. For more information, visit www.martinsupply.com.

Summary:

The Storeroom Attendant at Martin plays a crucial role in efficiently managing the customer's MRO Storeroom and tool cribs. This position requires exceptional attention to detail, strong organizational skills, and the ability to provide excellent customer service. As a Storeroom Attendant, you will be responsible for assisting customers, fulfilling material orders, conducting inventory counts, and ensuring the overall cleanliness and organization of the storeroom.

Key Responsibilities:

Customer Service:

• Assist internal and external customers in a courteous and professional manner.
• Respond to inquiries and provide product information as needed.
• Offer support and guidance in locating and retrieving materials.

Order Fulfillment:

• Pull material orders accurately and efficiently.
• Ensure proper packaging and labeling of materials.
• Collaborate with the Storeroom Manager to prioritize and fulfill customer requests.

Inventory Management:

• Conduct regular inventory counts to maintain accurate stock levels.
• Assist in stock replenishment and maintaining organized storage areas.
• Utilize inventory management systems for tracking and reporting purposes.

Storeroom Maintenance:

• Keep the storeroom clean, organized, and free from hazards.
• Arrange shelves and materials in a neat and accessible manner.
• Report any maintenance or safety issues to the Storeroom Manager.

Documentation and Reporting:

• Maintain records of stock transactions, orders, and inventory levels.
• Assist in data entry and documentation tasks as assigned.
• Generate basic reports related to storeroom operations.

Safety and Compliance:

• Adhere to safety protocols and guidelines while working in the storeroom.
• Comply with company policies and procedures.
• Participate in safety training programs as required.

Physical Requirements:

• Lift and move items weighing up to 50 pounds.
• Stand, walk, and bend for extended periods.
• Safely operate equipment and tools within the storeroom.

Education/Experience Requirements:

• High school diploma or equivalent.
• Previous experience in a storeroom or warehouse environment is preferred.
• Basic computer skills for data entry and inventory management systems.
• Loading, unloading, picking, packing or moving goods in a warehouse environment
• Demonstrated ability to read and interpret documents such as safety rules, work orders, operating and maintenance instructions, and procedure manuals.
• Demonstration of basic mathematical skills (add, subtract, multiply and divide in all units to measure, using whole numbers, common fractions, and decimals); ability to compute rate, ratio, and percent preferred.
• Strong communication and customer service skills.
• Ability to work in a team environment and be self-motivated to accomplish assigned tasks and goals.
• Demonstration of attention to detail and is safety minded.

What makes Martin Different:

As a family-owned business, we prioritize our employees' well-being and understand the importance of work-life balance. Some of our benefits that set us apart are:

• Our low-cost, low-deductible individual and family healthcare plans
• 8 paid holidays
• Weekly Pay

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

CUSTOMER SERVICE REPRESENTATIVE
FORT WAYNE, INDescription

Job Title: Customer Service Representative

Status: Non-Exempt

Reports to: Customer Service Manager

Summary:

As a Customer Service Representative (CSR) at Martin, you will play a vital role in delivering exceptional service to our customers. Your main responsibility will be to provide timely and accurate support, ensuring customer satisfaction and maintaining strong relationships. With your strong communication and problem-solving skills, you will assist customers with their inquiries, process orders, and address any concerns or issues they may have. Your dedication to delivering outstanding service will contribute to the overall success of Martin and help us fulfill our mission of "Helping Companies Operate Better."

Key Responsibilities:

• Builds strong customer relationships by providing excellent service, acting as primary liaison between customer and Martin, and promptly addressing any problems or issues raised by customer.
• Assists Customers by proving the information and utilizing all available resources and tools for product selection, order placement, order management, pricing, invoicing, and order delivery.
• Assists in preparation and tracking of quotes, using P21, Excel, or other programs as required.
• Enters and tracks customer orders from inception through delivery.
• Expedites customer product or raw material as required.
• Communicates with sales as required to setup customer, customer parts, and manage customer daily operations.
• Demonstrates consistent, professional, customer-oriented, dependable, on-time performance.
• Maintains professionalism and composure in a dynamic, team-based environment where priorities quickly change.
• Performs other duties as assigned.

About Martin Inc.:

Founded in 1934 and headquartered in Florence, AL, Martin offers a wide variety of products and services in Industrial, Safety, Integrated Supply, and Fastening - all uniquely designed to help companies operate better. Martin is a member of the Affiliated Distributors, the Industrial Supply Association, the National Association of Wholesalers, the National Fasteners Distributor Association, and the Global Sourcing Alliance. For more information, visit www.martinsupply.com

What makes Martin Different:

As a family-owned business, we prioritize our employees' well-being and understand the importance of work-life balance. Some of our benefits that set us apart are:

• Our low-cost, low-deductible individual and family healthcare plans
• 8 paid holidays
• Weekly Pay

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Requirements

• Ability to handle multiple tasks simultaneously and prioritize as required for optimum customer satisfaction.
• Ability to communicate effectively with customer, sales, suppliers, and other team members.
• Ability to make decisions based on information available.
• Ability to follow verbal and written instructions within specified time frames.
• Possession of intermediate to advanced MS Office and general computer skills.
• 2 Years of experience in Industrial Supply or Safety Product Customer Service preferred
• Bachelor Degree in Business or related field preferred or equivalent experience.

Shift:

Full Time

Monday-Friday

6 a.m. - 2:30 p.m.