Service Manager

Benefits:

• Medical
• 401(k) matching
• Competitive salary
• Dental insurance
• Paid time off
• Vision insurance

Are you an experienced Service Manager? Have MOTOTRBO experience? Thrive on quickly troubleshooting and implementing creative solutions to technical problems. Then, RFC Wireless may be the right career opportunity for you.

RFC Wireless located in Fremont, CA, is growing. We are looking for an experienced Service Manager to effectively schedule, manage, and support project and service work for repair two-way radio systems used throughout the San Francisco Bay Area, Greater Sacramento Area, and North America. Experience with Mototrbo is a big plus.

We design and implement private two-way radio solutions from global corporations to local businesses. We own and operate Bay Area TrboTalk, a WAN, two-way radio carrier network to better serve San Francisco Bay Area clients.

Successful candidates will have experience managing a large hourly workforce at multiple locations, have experience with resource allocation, scheduling, and a problem-solving attitude. Knowledge of dispatch consoles, repeaters, handheld and mobile radios, antenna systems, trunked systems, VOIP, multiplexers and combiners utilized by our clients which include the Top 10 global technology companies and many local institutions and businesses is a plus. We thrive on providing outstanding customer service to all our clients.

This position is located at our Fremont office.

Qualified candidates will have:

• 5+ years Service Manager or Supervisor experience (Military or commercial)
• Experience with Mototrbo desirable
• Strong understanding of office computer software (QBO, TSheets, Microsoft Office, Asana, Google Workspace)
• Strong time management and scheduling skills, forecasting of available resources
• Experience being responsible for asset management of company equipment
• Experience managing an hourly workforce, providing encouragement and support, as well as timely and regular feedback to staff
• Basic knowledge of DC voltage systems and hand tools
• Able to climb ladders and work in elevated (high) workspaces
• Able to lift up to 50 lbs. and perform related labor-intensive tasks
• Willingness to work off-hours as necessary
• Good written and verbal communication skills
• Valid CA Drivers License and clean DMV record

Experience/Education:

• AS in Electronic Technology, military training such as Electronics A school or equivalent work experience
• 2+ years experience with two-way communications (military or commercial)
• 2+ years experience managing hourly employees

Additional Compensation:

• Bonuses
• Medical/Dental/Vision
• Retirement Plan

We are proud to be an equal opportunity employer.