Director of System Care Coordination and Patients Experience- Home Health

We are looking for a reliable and compassionate Director of Care Coordination - Home Health for home health to join our team.

Why Lifecare Home Health Family?

Join our team at Life Care Home Health Family to be a part of a company that strives to provide the best care for our patients while building a team of dedicated employees. If you want a company that appreciates your skills, compassion, and heart, then Lifecare Home Health is the place for you! We take pride in not only providing excellent care to our patients but also creating a positive team environment with employee support.

We provide,

· Competitive base Pay

· Medical, Dental, Vision

· 401 (K), Flex Spending

· Life Insurance

· Short- Long-Term Disability

· Mileage Reimbursement

· PTO

· Team Events

· Recruitment Incentive Program

· Continuing Education Training

· Employee Recognition Programs

· Performance Incentives

· Family Team Environment

General Summary:

Director of Care Coordination will possess excellent customer service and people management skills. You will be responsible for building and managing our client care coordination department to deliver a high-quality seamless experience for our patients, remove barriers to treatment, and build collaborative relationships with our patients, referral sources and other providers. This position requires being caring and inclusive, an insightful problem solver, and someone who communicates extremely well. Must have a high energy level and willingness to train staff to the highest standards. Must have an eye for detail. Creativity and ability to engineer new programs and extensions of care into the home a plus.

Essential Functions:

• Manages the daily activities of the Care Coordination Service Center.
• Identifies appropriate KPIs and tracks relevant data to analyze the success of the Care Coordination team, evaluating individual performance of their team members and coaching team members on areas of improvement.
• Establishes and operates a structured approach to quality using industry relevant service metrics such as response time, resolution time, satisfaction feedback, etc.
• Recruits, trains, and onboards new team members.
• Coordinates the design of new tools, programs, processes, and procedures necessary to build out the care coordination function at LifeCare.
• Executes and implements these new tools, programs, processes, and procedures.
• Resolves escalated client issues that are beyond team member ability.

#LCHHLOW

Requirements:

• RN or LPN
• At least 2 years managing a service center for healthcare coordination, case management or care management.
• At least 3 years managing and developing multiple direct reports, experience managing a team is desirable.
• At least 3 years of data analysis applied to improving service performance
• Competency in office productivity and collaboration tools

Key competencies for success in this role

Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

People Management - Includes staff in planning, decision-making, facilitating and process improvement. Takes responsibility for subordinates' activities. Makes self-available to staff. Provides regular performance feedback. Develops subordinates' skills and encourages growth. Fosters quality focus in others. data Continually works to improve supervisory skills.

Caring/Inclusiveness - Fosters a learning environment that is caring, inclusive, and supportive. Models caring and inclusivity in words and actions; demonstrates understanding of students with a range of learning styles. Understands cultural diversity and embeds that knowledge into practice.

Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations. Uses reason even when dealing with emotional topics.

Skills:

• Possess knowledge of Medicare and Medicaid guidelines essential to Home Health Coverage
• Possess good organizational and time management skills
• Possess good problem-solving skills
• Possess strong verbal/written communication and interpersonal skills
• Aptitude for thoroughness and accuracy
• Initiative and the ability to work independently
• Flexible, dependable, and self-directed
• Computer, internet access, and email capabilities from home or other off-site location

Licensure/Certification:

• Current driver’s license in good standing. It is the responsibility of the employee to renew their driver’s license before it expires in order to continue employment.
• Reliable transportation and auto liability insurance.
• Current and unencumbered professional license as an RN in any/all applicable states.

Physical Requirements:

• Prolonged sitting required in an office environment
• Ability to handle stressful situations in a calm and courteous manner at all times.
• Requires working under some stressful conditions to meet deadlines and Agency needs.

Environmental/Working Conditions:

• Work is performed in a home office environment
• Work requires considerable sitting and close-up vision work
• Continually communicates with staff and other health care professionals utilizing email and telephone systems
• Must be able to articulate in a professional manner
• Typical weight lifted is five pounds; maximum weight lifted is ten pounds