Inside Sales/Scheduler/Estimating/Social Media

Job description

$20-$23 per Hour, weekly bonuses, paid holidays, PTO and retirement fund. We are looking for either Part-time or Full-time. Open to possibly starting part-time, and turning into full-time, as work load increases.

We are a small family owned franchise business, that employs a team of licensed general contractors who are hired to do handyman work in customers homes. We are growing the franchise, and have added new territories and are in need of another office staff member to help with grow the business with us. We are looking for a reliable, customer service-focused, office employee who is knowledgeable, reliable, dedicated, and a fun team player, to add to our current team. We are experienced in many areas of service, and know the value of building relationships with our clients. Our team of qualified experts live our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

You would be a key member of the office team and represent Mr. Handyman on customer calls, estimating, with occasional social media posting. You would also be responsible for handling service requests, customer questions, scheduling, lead follow up, and light bookkeeping. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

If you are self-motivated, energetic, and enjoy helping people and your peers; driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis, apply now.

Specific Responsibilities:

• Receive incoming calls, emails, website questions in professional and courteous manner
• Return customer calls, respond to customers, and resolve issues
• Schedule services and dispatch technicians
• Perform marketing functions to sell additional work and earn business
• Learn to estimate and sell over the phone
• Social Media posting
• Perform administrative functions including data entry, payment processing, and supply inventory

Job Requirements:

• Previous customer service and sales experience
• Bookkeeping experience is a plus
• Social media understanding
• Strong written and verbal communication skills
• Computer literate, with working knowledge of work processing, business software and spreadsheet applications
• Detail-oriented with strong data entry skills
• Team player who can work independently
• Knowledge of basic home repairs, DIY, or handyman experience is a plus

Benefits: Paid holidays and vacations, bonus opportunities. Medical, Dental and Vision Benefits may be available upon request.

Serving: Coon Rapids, Blaine, Fridley, Lino lakes, Anoka, Brooklyn Park, Brooklyn Center, Spring Lake Park, Anoka, Andover, Columbia Heights, Champlin, Shoreview, White Bear Lake, Maplewood, Woodbury, Hugo, Mounds View, New Brighton, Roseville

We are starting interviews to hire the right person for this position - Apply today and our hiring manager will follow-up!

Job Types: Full-time, Part-time

Salary: $20.00 - $23.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift
• No nights

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• In-person
• Office

Experience:

• Customer Service: 2 years (Preferred)
• Home Improvement: 1 year (Preferred)

Ability to Commute:

• Coon Rapids, MN (Preferred)

Work Location: In person