Service Administrator

About Us

Join our team!

Welcome to Air Comm, where innovation meets communication! Since 1973, we've been on a mission to revolutionize wireless solutions for clients worldwide. We tailor our services to fit the unique needs of every industry, big or small. We specialize in integrated technologies from cell phone integration, dispatch consoles, intelligent surveillance cameras and more to find the right solution for our customers. With a knack for creativity and a passion for problem-solving, we're not just your average communications provider—we're your trusted partner in navigating the ever-changing landscape of connectivity. Join us as we continue to soar to new heights, making waves in the world of two-way radios.

Location

Tempe, AZ

Employment Type

Full-Time, Regular, Non-Exempt

Manager Position

No

Reports To

Regional Service Manager or designee

Travel

No

Revision Date

April 2024

Summary of Functions

As a Service Repair Administrator at Air Comm, you will play a pivotal role in supporting our repair team to achieve their targets and provide seamless customer experiences. You will be responsible for managing administrative tasks related to repair operations, ensuring efficiency and accuracy throughout the repair process.

Essential Duties and Responsibilities

• Handle the processing of repair orders, including verifying order information, pricing, and availability of products.
• Provide outstanding customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction throughout the repair process.
• Collaborate with the repair team to coordinate repair activities, including scheduling appointments, arranging product demonstrations, and preparing repair presentations.
• Assist in monitoring inventory levels and coordinating with the inventory team to ensure availability of products for timely order fulfillment.
• Maintain accurate repair records and documentation, including customer information, repair contracts, and order histories.
• Generate repair reports and analysis to track repair performance, identify trends, and support decision-making processes.
• Facilitate communication between repair team members, customers, and other departments within the organization to ensure smooth execution of repair activities.
• Utilize the CRM system to manage customer interactions, track leads, and update repair data.
• Provide general administrative support to the repair team, including managing calendars, scheduling meetings, and preparing repair-related documents.
• Perform additional assignments and special projects as directed.

Experience/Education

• Previous experience in repair administration or a similar role.
• Proficiency in Microsoft Office Suite and CRM software.
• High school diploma/GED or equivalent.
• Company will provide additional training, as necessary.

Knowledge, Skills, and Abilities

• Knowledge of two-way radio systems or related technology preferred, but not required.
• Excellent computer skills including knowledge and experience with Microsoft Office, Outlook, and Excel.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Above average oral and written communication skills and creativity applied to resolution of issues.
• Highly proactive and responsive to internal and external customers.
• Ability to exercise independent judgment and advise project leadership on complex issues.
• Good problem-solving skills/decision-making skills.
• Strong attention to detail.
• Commitment to excellence and high standards.
• Ability to work with all levels of management.

Physical Demands

The following physical activities or abilities are commonly, but not always, associated with the performance of this position. The actual requirements of this position will vary.

• Ability to communicate effectively with vendors, management, and other co-workers, both individually and in front of a group is important.
• Regular use of the telephone and email for communication is also essential.
• Sitting for extended period is common.
• No heavy lifting is expected. Exertion of up to 25 pounds of force occasionally may be required.
• Good manual dexterity for the use of common office equipment such as computers, calculator, copiers, and fax machines.
• Good reasoning ability and decision-making is important.
• Able to understand and utilize management reports, memos, and other documents to conduct business.

Work Environment

The job is primarily performed indoors in a traditional office setting.

Perks and Benefits

Air Comm offers a comprehensive benefits package including medical, dental, vision, a retirement plan, AD&D Insurance options, and more. We also reward our employees’ hard work with bonuses, paid time off, and paid holidays. As an added bonus, we also offer a brand-new facility with a gym and fully stocked coffee bar.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

It is the policy of Air Comm to fill every position without regard to race, color, religious creed, sex, marital status, physical disability, mental disability, medical condition, age 40 and over, national origin, ancestry, sexual orientation, gender identity, genetic information, military or veteran status, or any other basis made unlawful by applicable law. Air Comm is an equal opportunity employer, and strictly prohibits unlawful discrimination by any employee, including managers, supervisors and co-workers.