Benefit Representative

KPERS is located in Topeka, Kansas and full-time remote work is not available. After six months, the Benefits Analyst may be allowed to work remotely on Fridays.

KPERS is not just about pensions – we are about people! We provide disability and death benefits to protect public employees while they are still working and guarantees them lifetime benefits when they retire. Our membership includes people from all walks of life in a variety of jobs with one thing in common - serving Kansans.

KPERS' Benefits Representatives must be committed to customer service. They are responsible for counseling members, employers and others who contact the System. KPERS staff provide members with the information they need to make informed decisions and get the most from their benefits. They also help KPERS employers with membership information, so their employees get the benefits that are due to them.

Closing Date

Friday, May 3, 2024

Essential Responsibilities

Counsels members, beneficiaries, attorneys and employers over the telephone. Provides all pertinent information for members so they can make informed decisions in selecting their retirement and or disability benefits, insurance options, conversions, and purchase of service credit. Responsible for assisting employers and other persons having an interest in the Retirement System. Provides the most current information regarding updates in benefits, laws, services and forms.

Counsels and assists members and other interested parties who come into the Retirement System's office about KPERS benefits, including but not limited to, retirement, withdrawal, service credit purchases, beneficiaries, death claims and tax information. Calculates benefit estimates upon request.

Provides excellent customer service experience through resolution of questions and requests. Performs a wide range of tasks and takes personal initiative to find answers and solutions for callers and visitors.

Performs other duties and special projects as assigned to meet the objectives of the Benefits and Member Services Division and the Retirement System.

Experience and Education Required

Two years of experience interacting with clients, customers or the public in a customer service, call center, social service or problem resolution setting. Applicants should have experience performing mathematical calculations, analyzing files for benefits or payments, and managing high-volume workloads. Proficiency speaking Spanish is a plus. Degree in business administration, public administration, accounting, or related field is a plus. Education may be substituted for experience as determined relevant by the agency.

Skills and Abilities

• Commitment to providing high quality customer service.
• Listens, understands and responds to others with courtesy, tact and empathy.
• Ability to work effectively within a team.
• Ability to maintain control and composure during difficult and stressful situations.
• Punctual and regular work attendance with excellent time management.
• Thorough when performing work and conscientious about attending to detail such as proofreading and double-checking calculations.
• Ability to explain complex information to others in an understandable manner.
• Ability to communicate effectively, verbally and in writing, with a diverse customer base.
• Ability to maintain positive working relationships with a diverse group of people.
• Ability to compare figures accurately and reconcile discrepancies.
• Proficiency in Microsoft office products including Microsoft Word and Excel.

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the recruiter.

KPERS does not offer employment visa sponsorships.