Customer Service Representative

Alabama Professional Services is a family-owned home improvement and maintenance company that serves the state of Alabama. We opened our doors in 1977 with the mission to provide safe and precise solutions to the majority of homeowner needs. At APS, our purpose is to provide remarkable experiences for our customers and your role in that is crucial. We want to provide you with a workplace where you are appreciated, rewarded, and given opportunities to excel in your career. 

Alabama Professional Services is looking for a Customer Service Representative to join our growing team. By joining our APS, Inc. you will be supported by 40+ years of industry experience and will serve a key role in providing excellent customer service to customers across the state of Alabama. If you pride yourself in providing exceptional customer service and want to be valued for what you bring to the team, apply today! 

Responsibilities:

• Answer inbound customer service calls
• Provide tactical support to other departments of the company
• Facilitate collection calls daily for past due accounts
• Schedule free service estimates
• Follow up with customers on various needs
• Keep customer records and database current
• Precise data entry
• Communicate with customers to ensure their satisfaction with our work
• Provide customers with a remarkable experience

Please note that these qualifications are tailored for an entry-level Customer Service Representative position focused on scheduling appointments and office based tasks. Adjustments may be needed based on specific company requirements and industry standards.

Qualifications:

• No experience necessary- we will teach you everything you need to know on-site!

• A customer-centric approach with the ability to address inquiries, concerns, and issues in a courteous and helpful manner
• Exceptional telephone and interpersonal skills
• Keen eye for accuracy when reviewing dates, payments, and scheduling information
• Enthusiastic, proactive attitude with a willingness to take ownership of responsibilities
• Proficiency in computer programs and apps
• A desire to grow within the role and potentially take on additional responsibilities as experience is gained
• High school diploma or equivalent
  
• Must be able to pass a comprehensive background and drug screen

Benefits:

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Potential for incentive-based compensation
• 401(k) plans
• A trusting, respectful, and upbeat culture
• The best tools, materials, and training to ensure your success
• Opportunities for professional growth and development

If you pride yourself in providing exceptional customer service and want to be valued for what you bring to the team, apply today to join us as our Customer Service Representative.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Our company is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law. If you pride yourself in your work ethic and want an employer who will value your hard work, apply today to join our team.