Senior Business Analyst

Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We're an innovative organization that's small enough to be agile and big enough to make a difference in our industry.

Our flexible workplace is continuously evolving to ensure all employees feel:

• Comfortable bringing their whole selves to work.
• Confident that they will be treated respectfully.
• Recognized for their performance and provided with equal opportunities to succeed.

At Argo, skill meets opportunity. If you're wired to raise your hand and ask, "Where can I help?", you'll thrive with us.

Argo Group, through its operating subsidiaries, offers high-quality commercial Property and Casualty (P&C) insurance products and services tailored to the needs of businesses and public entities. At Argo Group, we leverage the success, discipline and expertise of our people and an understanding of our customers' needs to provide a diverse portfolio of products and services. This approach helps those we insure drive down their ultimate cost through prevention and aggressive claims handling. Simply stated, our products and services help keep businesses in business.

Argo Group US currently has a challenging opportunity for a Senior Business Analyst. This enthusiastic, self-motivated individual will be part of a team-oriented environment in the Business Applications Support and Development Team.

The Senior Business Analyst will be the primary liaison between IT departments and various business units to elicit, analyze, communicate, and validate requirements for changes to business processes and IT applications/systems. Candidate acts as a consultant for business problems and opportunities and may provide insight for possible technical solutions that enable the organization to achieve its goals.

Responsibilities

The Senior Business Analyst ensures that the business intent is carried through business analysis work applicable to all application changes and that the business analysis work is of sufficient quality to meet solution objectives and deliver business value.

• Serves as the liaison between the customer community and the development team through which requirements flow.
• Conducts interviews and leads requirements gathering sessions with business representatives to elicit and document business requirements for system development.
• Elicit and write business and system functional and non-functional requirements including usability, reliability, performance, and support requirements of a system.
• Maintain requirements per Project Management Office (PMO) standards of documentation.
• Effectively communicate issues to business customers and elicit feedback for applications programmers and technology solution providers.
• Applies use of tools to define requirements and documentation.
• Acts as Subject Matter Expert for assigned projects and processes.
• Conducts issue triage and escalation as it relates to requirements/technical issues for the client/project.
• Performs Knowledge Transfer with technical teams - Development, Quality Assurance and Production Support.
• Coordinates building user acceptance test cases by the clients and the execution of them.
• Mentors internal or external Business Analysts and reviews work product of such partners as needed.
• Works with Application Manager on prioritizing the request, coordination of UAT and providing status to business customers.

Qualifications

• 5+ years' experience in a Business Analyst Capacity-focused in Insurance Business Environment.
• BS/BA Degree, preferably in Business Administration or Information Systems preferred, MBA highly preferred.
• Must have at least 3 years of Insurance business experience (claims, underwriting, agency accounting, corporate underwriting, etc).
• Must have experience with ISO GL admitted business as well as AAIS, including rating, forms, and reporting.
• Able to work directly with clients to understand business requirements on a project basis.
• Ability to understand the client area's functions and systems.
• Possess excellent verbal and written communication skills to communicate effectively with all levels within the organization.
• Demonstrated ability to handle multiple projects simultaneously.
• Experience/exposure to business analysis methodology, process improvement methodology, project and risk management and industry related tools.
• Preferred certification: IIBA Certified Business Analysis Professional™ (CBAP®) or PMI Professional in Business Analysis (PMI-PBA®)

Additional Considerations

Attitude and Aptitude will be primary qualifications for this role. Will give strong consideration for individuals with an aptitude for technology and have extensive insurance experience.

PLEASE NOTE: At this time, Argo Group will not sponsor an applicant for employment authorization for this position.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at 210-321-8400.

To all recruitment agencies: Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees. Argo Group is not responsible for any fees related to unsolicited resumes.

Argo Group International Holdings, Ltd. is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The company is a wholly owned subsidiary of Brookfield Reinsurance Ltd. Argo and its insurance subsidiaries are rated 'A-' by Standard and Poor's. Argo's insurance subsidiaries are rated 'A-' by A.M. Best. More information about Argo is available at www.argogroup.com.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

The collection of your personal information is subject to our HR Privacy Notice

Our Benefits

Developing our employees professionally and personally strengthens our organization.
Argo Group offers an attractive Total Rewards package that includes:

• A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing.
• Flexible workplace policies that support employee well-being include compressed hours, flex-time, job-sharing, remote work, sabbatical leave, holiday and summer hours.
• Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs. In addition to traditional health and wellness plans, benefits include dental, disability, life insurance, medical, and vision insurance, matching 401(k) retirement savings, generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays and a paid voluntary day), paid caregiver and parental leave, paid bereavement, jury duty/court appearances, and military (up to 14 days) leave, employee assistance program (EAP), and an array of voluntary benefits.
• Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development - Training magazine lists Argo among the Training "Top 125" Companies. Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs.
• An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development.
• Active community outreach and volunteer programs in addition to matching charitable gifts by 100%.
• A generous Employee Referral program that results in approximately 25% of all new hires annually.