Order Services Specialist I

When you join Renaissance®, you join a global leader in pre-K–12 education technology.

Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

The Order Service Specialist I partner with all sales reps to prepare quotes for our customers, processing all incoming orders for our customers, handles all internal and inter-company requests for products and assists in the accuracy of maintaining customer records. This includes providing customer support regarding questions or concerns with orders. In addition, this role works closely with the Order Service Supervisor II, Order Service Specialist III, Order Service Specialist II, Implementation Coordinators, Proposal teams and Contract teams in servicing our customers.

Essential Functions and Responsibilities:

• Prepares customer quotes for Renaissance products and services
• Responsible for understanding and enforcing company business policies and procedures pertaining to pricing and discounting
• Knowledgeable on product and pricing changes
• Editing orders using the CRM for research and reconciliation of customer information, verifying that pricing and SKUs are correct
• Processing orders into NetSuite including orders with payments, credit cards, web, faxed and contract orders
• Facilitate email correspondence with customers (internal and external) regarding order discrepancies and monitor through resolution
• Complete orders assigned into OSTEAM email inbox
• Document management including but not limited to scanning all documents into CRM
• Contacting customers or prospects to obtain and/or verify information
• Respond to customer requests via phone, email or other
• Logged into a customer facing (internal/external) phone queue daily to assist with quoting, orders, and invoice questions
• Process customer returns
• Provide support for the implementation coordinator team
• Work closely with the Accounts Receivable team on invoicing questions
• Routing tax exemption certificates to the tax exemption inbox
• Participation in rotations for doling out orders, RMAs, discounts, etc
• Participation in working late shift during peak time
• Assist with training new team members
• Testing of systems, products, pricing, etc.
• Available at end of month when required

• High school diploma or general education degree (GED) and
• Minimum 1 year of experience in customer service role with proven skills in handling customer issues professionally and swiftly, OR
• Equivalent combination of education and experience

All your information will be kept confidential according to EEO guidelines.

Benefits

• World Class Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 13 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs

Renaissance is committed to maintaining a safe and healthful environment for our employees and customers. To uphold this commitment, Renaissance requires all employees to receive a full COVID-19 vaccination as a condition of employment, unless an individual has been granted an exemption as an accommodation due to a disability, sincerely held religious reasons, or as required by state law.

Frequently cited statistics show that some women, minorities, individuals with disabilities, and protected veterans, may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need into the future. We hope you're open to learning new skills to grow with us. Make our team, your team!

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

At Renaissance our mission is: “To accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide.” Inherent in that guiding principle is dedication to serving all identities by recognizing the importance of Diversity, Equity, and Inclusion (DEI) in our organization, our work and our products.

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If an accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.