Junior Marketing & Outreach Representative

Our firm is an outreach organization sponsored by some of the most prestigious and nationally recognized clients. We are one of the fastest-growing outreach programs in our area with a network impacting thousands of individuals nationwide. Our mission is to ensure that our members have communication outlets and services to better their economic circumstances; we significantly improve the tools necessary to provide stability for low-income families in the Hayward area. Our Junior Marketing & Outreach Representative team is our greatest asset, and we strive to create an environment where everyone has the tools, feedback, and opportunity to excel and grow professionally. 

The Junior Marketing & Outreach Representative acts as a liaison between our outreach program and its members or potential members. Responsible for assisting members or potential members with issues and/or inquiries they may have about their applications. The Junior Marketing & Outreach Representative is responsible for receiving and addressing member inquiries, resolution of member complaints, client education, and retention of membership. 

Junior Marketing & Outreach Representative Responsibilities:

• Interacting directly with customers to provide information in response to inquiries, concerns, and questions about their product offers.
• Assisting members in enrollment and provider services.
• Following up on customer inquiries and complaints that have not been resolved.
• Communicating effectively to members to ensure members understand expectations of their concerns.
• Performing research on billing inquiries and claims to provide service.
• Acting as a liaison between the members and various departments to address concerns.
• Additional duties as assigned.

Junior Marketing & Outreach Representative Requirements:

• Strong interpersonal and communication skills
• Maintains a high-energy attitude
• Interested in learning work ethics and motivational skills
• Strives for growth in a team dynamic
• Open to management training

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