Retail Support-Client Service Representative

JOB TITLE:

Retail Support CSR

LOCATION:

Columbus, OH

STATUS:

Full-time

FSLA JOB CLASS:

Non-exempt

REPORTS TO:

District Manager

REQUIRED TRAVEL:

100% local

DIRECT REPORTS:

None

If working for a company with an empowered group of individuals dedicated to the financial well-being of their customers is appealing to you, look no further than Heartland Bank!

At Heartland Bank, our goal is quality – in our work, in our play and in our people. We value our ability to attract and retain talented professionals, as this is the bottom line for excellent customer service.

Heartland has an immediate opening for a full time Retail Support - Client Service Representative in Columbus, Ohio. In this highly visible role, you will enhance client relationships and develop prospective client relationships through effective needs identification using product and industry knowledge. Service customers and identify opportunities through opening accounts and accurately processing transactions, while maintaining and balancing a cash supply.

A typical day might include the following:

• Develop and grow customer relationships through sales initiatives using industry and Heartland Bank product knowledge.
• Perform job functions which include, but are not limited to, processing customer transactions and processing batch work, opening and closing accounts, performing maintenance, and utilizing the cash recycler technology while following established policies and procedures.
• Manage and balance assigned cash supply accurately throughout the workday.
• Maintain and balance the vault cash supply, as well as coordinate cash shipments and deliveries.
• Comply with the CSR sales performance and difference standards.
• Greet customers promptly in the lobby or on the phone, identify their immediate needs and utilize branch workflow procedures to provide the highest level of customer service.
• Complete routine on-boarding requirements for new accounts.
• Assist the team in reaching established production, sales, cross sell and operational goals.
• Complete required daily, weekly, and monthly reporting.
• Refer business opportunities to various individuals throughout the institution for services such as investments, mortgage lending, commercial lending and cash management.
• Attend meetings and training sessions in order to enhance skill sets and effectively communicate pertinent information to branch staff.
• Follow established security procedures, as well as ensure customer information is safeguarded at all times.

THIS ROLE MIGHT BE THE RIGHT FIT FOR YOU IF:

• You Live Our Values. You demonstrate Heartland’s shared values and do the right thing, even when no one is watching.
• You Achieve Results. You meet and exceed goals through teamwork. You grow and apply job knowledge and have focused execution.
• You Coach and Lead. You have strong communication. You are focused on performance development and foster positive relationships and trust.
• You Hustle. You possess a driven work ethic to succeed and respect focused collaboration.

JOB REQUIREMENTS:

• High school diploma or equivalent
• Minimum one year of customer service, retail and/or cash handling preferred
• Valid Driver’s License

ADDITIONAL QUALIFICATIONS:

• Microsoft Windows, Microsoft Suite including Outlook, Internet Explorer, ResourceOne, Premier Integrated Teller, Business Process Manager, FISERV Navigator

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• Walking (<1/3 of the time)
• Bending (<1/3 of the time)
• Sitting, Standing (1/3-2/3 of the time)
• Lifting up to 10 lbs. (<1/3 of the time)
• Vision (up close and distance >2/3 of the time)
• Speaking (over telephone and in person 2/3 of the time)
• Hearing (over telephone and in person 2/3 of the time)

WHAT’S GREAT ABOUT WORKING AT HEARTLAND?

• Competitive comp and benefits package that includes: medical/dental/vision/life insurance
• 401(k) up to 4% of salary match
• Company-paid holidays
• Generous Paid Time Off
• Maternity/Paternity Leave
• Education Reimbursement
• On-site Fitness Center
• Free Checking and Savings Accounts
• Mortgage Discount Program

Heartland Bank is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.