Revenue Cycle Specialist

The purpose of this position is to facilitate timely collection of invoices. This is achieved by building relationships with the business office managers in the assigned markets and working with responsible parties to obtain payment.

This is a full-time position in our office during standard business hours from Monday - Friday with full benefits, PTO and paid holidays while going hybrid after six months.

Essential Duties & Responsibilities

1. Communicates with and builds a positive relationship with assigned facilities in order to facilitate timely payment of invoices.
2. Contacts responsible parties to obtain payment for outstanding invoices.
3. Contacts case workers as necessary to expedite Medicaid adjustments.
4. Works in phone queue to answer questions about Senior Dental Care billing.
5. Cleary documents all interactions in Salesforce.
6. Recommends write-offs for uncollectable accounts.
7. Partners with internal stakeholders to meet company objectives.
8. Provides periodic updates to supervisor on assigned accounts.
9. Performs other duties as assigned.

Education & Training Requirements

• Associate's degree preferred, or equivalent work experience.
• 2+ years' experience in accounts receivable/collections/customer service/or account management.
• Knowledge and experience with Microsoft Office products (Excel, Word, Outlook).

Other Qualifications

• Experience working in Salesforce or other CRM systems.
• Problem solving — Identify and resolve problems in a timely manner.
• Customer service — Manage difficult client/customer situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance and meet commitments.
• Planning/organizing — Prioritize and plan work activities and use time efficiently.
• Quality control/Attention to detail — Demonstrate accuracy and thoroughness; monitor own work to ensure quality and apply feedback to improve performance.
• Adaptability — Adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events.
• Dependability — Consistently at work and on time, follow instructions, respond to management direction, and solicit feedback to improve performance.
• Able to work in a team environment.

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