Guest Experience Coordinator

Description        

The Guest Experience Coordinator ensures that guests and regular attenders experience a comfortable and inviting environment at Plainfield Christian Church, with primary responsibilities being on Sundays. As the Guest Experience Coordinator you will innovate, plan for and execute a clear plan for a consistent, relationally-focused experience for first time guests and families visiting Plainfield Christian Church. His or her skill set should enable him or her to train and lead the team of volunteers. The Experience Coordinator will partner with the NextGen and Adult Ministries Teams, and report to the Impact Director.

Duties/Responsibilities

Job Responsibilities

• Innovate, plan for, and execute a clear, consistent and relationally-focused first-time guest experience with a clear next step for visitors. This is to be done in all areas of the building.
• Communicate clear and concise vision for the Sunday Morning Experience Team volunteers.
• Recruit, train, mentor, and recognize volunteers for experience serving teams.
• Schedule volunteers for Children’s Center, Pier 14 Student Center, Foyer welcome desk, door greeters, worship venue, and Worship Venue entrances.
• Solicit and evaluate feedback from first-time guests and unchurched members of our community to improve the guest experience at Sunday services.
• Stock Welcome Centers with guest-oriented information and gifts.
• Facilitate follow-up with first-time guests to help connect them with their next step.
• Create and decorate warm, inviting spaces for an engaging guest experience. This includes seasonal decorations for holidays like Easter, Mother’s Day, and Christmas.
• Create signage to ensure that the church building and grounds are easy to navigate for guests.
• Oversee connection areas including the Foyer, Hub, and coffee area.
• Oversee the Coffee Ministry
• Organize volunteer teams for other church-wide events such as Christmas Eve services.

Success is Defined As:

• The majority of first time guests and families are given a clear first step.
• The majority of first time guest and families successfully integrate into the life of PCC.
• Serving teams and team leaders are properly equipped, trained, and developed.
• An energetic serving culture exists for serving teams.
• An inviting & comfortable culture exists for guest and families at PCC.
• A healthy, mutually beneficial relationship exists between Guest Experience Director and other staff.

Preferred Skills and Experience

• Growing relationship with Jesus Christ.
• Understanding and agreement with the values and beliefs of Plainfield Christian Church.
• Has demonstrated the presence of spiritual gifts such as hospitality, leadership, administration, shepherding, encouragement/mercy.
• Skilled interpersonally and can relate well with people of all walks of life.
• Motivated and capable of planning, organizing, prioritizing, scheduling, coordinating, and completing work tasks and projects in a timely manner.
• Strong verbal and written communication skills.
• A leader who multiplies himself or herself through effective recruitment, training, development, and empowering of volunteers.
  
  

Supervisory Responsibilities

The Guest Experience Coordinator leads volunteer teams on Sunday mornings and for other events.

Education and Experience

The ideal candidate will have a 4-year college degree or equivalent training and at least 3 years experience serving in a similar role.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the general duties of this job. While performing the duties of this job the employee is regularly required to stand, walk, sit, and to use sufficient hand, arm, and finger dexterity to operate computer equipment. Requires light physical work typically associated with an office environment. Requires visual acuity to read words and numbers. Requires speaking and hearing ability to communicate in person and over the phone.

Work Environment

The work environment characteristics are those generally associated with an office setting.

Employment Statement

Nothing in this job description restricts the church leadership’s right to assign or reassign duties and responsibilities to this job at any time. All terms and conditions of Plainfield Christian Church at-will employment, duties, and responsibilities are subject to the Plainfield Christian Church Employee Handbook.

COMPENSATION

Compensation will be commensurate with the qualifications and experience of the candidate.