Network Technical Analyst (Top Secret | Onsite)

Rackner

Washington, DC

Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

Title: Network Support Technician (Tier II)
Clearance: Top Secret (SCI Eligible)
Location: Washington, D.C. (Onsite)
Salary: Up to $80,000

About this role:

Rackner is seeking a Network Support Technician (Tier II) to provide advanced technical support and assistance to end-users regarding network systems, hardware, and software.
Troubleshoot complex network issues, configuring network devices, and ensuring the stability and security of network infrastructure.

We are seeking professionals with:

5+ years; Providing network support or related role.
Implementing networking concepts, protocols, and technologies (TCP/IP, DNS, DHCP, VLANs, etc.).
Conducting network troubleshooting tools and techniques.
Flexible working hours, including availability for on-call duty and occasional weekend work.
Willingness to undergo additional training as required.
Ability to travel domestically and internationally as needed.

Nice to have:

Bachelor's degree in Information Technology, Computer Science, or related field
Certifications such as CompTIA Network+, Cisco CCNA

What will make you successful:

Provide Tier II technical support for advanced network-related issues, including connectivity, configuration, and performance problems.
Troubleshoot and resolve complex network hardware and software issues in a timely manner.
Configure and maintain network devices such as routers, switches, firewalls, and wireless access points.
Monitor network performance and security, implementing proactive measures to prevent and mitigate network threats.
Collaborate with network engineers and other IT teams to design and implement network solutions.
Document network configurations, procedures, and troubleshooting steps for reference and knowledge sharing.
Provide training and guidance to junior network technicians and end-users on network-related topics and best practices.
Ensure compliance with network security policies, standards, and protocols.
Participate in network infrastructure projects and initiatives as needed.

Who We Are:

Rackner is a software consultancy that builds cloud-native solutions for startups, enterprises, and the public sector.
We are an energetic, growing consultancy with a passion for solving big problems for both startups and enterprises.
Each of us enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on end-to-end application development, DevSecOps, AI/ML and systems architecture and our methodology focuses on cloud-first and cost-effective innovation.
Our customers hail from a diverse, ever-growing list of industries.

Benefits/Additional Info:

Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided. Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks & events are offered as well!