Customer Service Representative

Job Title: Customer Service Representative

Location: 12999 St Charles Rock Road, Bridgeton, MO 63044, United States

Start Time: 12:00 AM - 8:00 AM

Working Hours: 8:00 AM to 5:00 PM

Role and Responsibilities:

• First point of contact for receiving phone calls and emails regarding parts order questions, quotes, and orders.
• Respond to inquiries from customers or individuals on product operation or direct them to the appropriate personnel for assistance.
• Monitor, expedite, and follow up on order changes, specialty, and delayed shipment items.
• Process credit requests as necessary, ensuring proper documentation and processes are followed.
• Utilize Hussmann's Parts Oracle System to capture customer information, generate proposals, and monitor order processing.
• Communicate product delivery issues with customers to ensure accurate and satisfactory transaction completion.
• Collaborate with the Parts Warehouse to monitor order processing for shipment.
• Assist in maintaining the integrity of customer and transaction data.
• Support the integrity of information for the Warranty Parts Ordering and Tracking Systems.
• Make outbound calls to convert open quotes to orders.
• Utilize internal resources to identify customer parts requests.

Qualifications and Education Requirements:

• High School Diploma required, Bachelor's Degree preferred.
• 4+ years of customer service experience.
• Ability to work effectively in a diverse team and fast-paced environment.
• Strong ability to manage multiple, competing priorities/tasks with high attention to detail.
• Excellent verbal and written communication skills.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Strong organizational and time management skills.
• Ability to meet short- and long-term deadlines.
• Bilingual English/Spanish is a plus.
• Must be flexible to work outside normal working hours and weekends as required.