Service Technician

POSITION OVERVIEW

dormakaba is seeking an experienced Service Technician to join our team. This position is responsible for installing and servicing a variety of doors and related materials, equipment, and control devices. This role is responsible for finding ways to satisfy the needs of our customers beyond basic expectations, leaving a positive impression that aides in the efforts to create strong customer relationships.

**This will be a remote role based in Virgnia **

HIRING HOURLY RANGE: $20.00 - $40.00 (Pay rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package.  Please visit our career site for more information on benefits.

PRIMARY DUTIES

• Carries out corrective service and preventative maintenance on a range of equipment in a professional and customer-oriented manner
• Installs dormakaba equipment in commercial buildings
• Services customer equipment to the customers’ ongoing satisfaction and setting minimum performance standards
• Projects a customer service image through competent service procedures, professional personal presentation, and communication with all customers
• Maintains accurate service data through diligent and timely use of all service documentation and technical data
• Manages assigned parts and consumable stocks effectively
• Communicates with Sales and Service management about customer complaints and sales opportunities

REQUIREMENTS

• Valid current driver’s license
• Mechanical knowledge, 3-5 years of relevant experience
• An exceptional candidate would have an Electrical license or knowledge of basic electronics and electrical theory, principles of microprocessor-controlled equipment and multi-meter instruments, or AAADM certification
• Experience working with automatic doors highly preferred

CRITICAL SUCCESS FACTORS

• Team player and strong collaborator
• Problem solver (always brings solutions, enjoys challenges)
• Dependable (reliable and follows through on commitments)
• Ability to travel daily, 90% overnight
• Ability to communicate effectively with clients, managers, and coworkers
• Continuous improvement/innovative mindset (always looking for better ways of doing things and not satisfied with the status quo)

WE OFFER

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options.  No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One
• Supporting your career development with our Tuition Reimbursement Program
• Robust culture supporting internal advancement with our Learn and Grow Program  
• Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

WHY JOIN DORMAKABA?

Our work is IMPORTANT. YOU are important. At schools and universities, in stadiums, airports, hospitals and workplaces. We provide safety, security, and sustainability, allowing people to move seamlessly and shape their lives the way they want. EVERY team member contributes to our mission and can make a positive difference. Our culture focuses on Growing the Business, Growing Together and Growing Ourselves. We are a global company with more than 16,000 employees worldwide giving you endless opportunities for growth and advancement. 

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