Order Processing Specialist - Plumbing Supply Counter

Rampart Supply

Pueblo, CO

Expired: 14 days ago Applications are no longer accepted.

Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

Job Title: Kwik Call Associate / Backup Counter Sales

Location: Pueblo, CO

Pay Range: $17.00 - $25.00/hour

Hours: 7:00am-5:00pm, Rotational Saturday

This position will remain open until 5/10/2024, or until the position is filled, whichever is later.

Brief Position Summary:

This role will be responsible for promptly and professionally processing KWIK Call (will call) orders with the highest level of customer service, accuracy, and minimal wait times while actively seeking to improve processes, increase efficiency, and maintain a safe working environment. This will include picking and staging customer orders for pick-up, stocking shelves, and reviewing previously staged orders to ensure accuracy. This position will also back up the Counter Sales as needed to write orders, take payments, and coordinate product delivery.

Culture fit is extremely important to us. Here are some things that make you a good fit for Rampart:

You are motivated by and believe in serving others; you put yourself in our customer’s place to understand their needs, challenges, and better ways to serve them.
You are a team player; willing to go above and beyond to help fellow employees.
You believe that people (both customers and employees) are the foundation of our business. The way we treat people is integral to our success.
You want to work for a company who prioritizes giving back to the community.

Benefits, perks, and unique ways we support our employee’s well-being:

Competitive pay and comprehensive benefits package, including Medical, Dental, and Vision benefits to full-time employees
Options for different medical plans to fit various needs, including a premium plan and a low-cost high deductible plan with HSA
401k with company match
Discretionary profit sharing
Company paid long-term disability plan and company-paid life insurance
Paid Time Off, company awards, and wellness program that includes a gym reimbursement
Uniform reimbursements for Warehouse and Driver positions, and a clothing allowance for exclusive, Rampart-branded clothing each year
Employee Assistance Program (EAP)

Responsibilities & Duties:

Primary:

Actively monitor the order manager to drop, pick, pack, and stage Kwik Call orders as timely as possible
Greet customer and communicate effectively to ensure customer satisfaction with products received (accurate amount, right product, ask if they need anything else, etc.)
Promptly and professionally process counter orders by:
- Providing product knowledge and technical advice on the appropriate application of products and solutions
- Write orders then prepare order for customer by picking and shipping product
- Collect payment for product by either collecting cash or check, charging a credit card, or charging the customer’s account
- Coordinate product delivery if requested by customer
Request additional assistance at the counter as customer volume requires to ensure customers are not waiting to be helped
Operate in accordance with Rampart’s established systems, policies and procedures
Ensure a safe and clean work environment by complying with Rampart’s safety program
Answer customer phone calls when requested via page

As Required:

Assist with general maintenance of counter area and building property as needed. This may include changing lightbulbs, sweeping, etc.
Troubleshoot issues and communicate discrepancies to inventory control
Monitor ageing Kwik Call orders and return product to inventory after two weeks
Maintain currency on product and technical knowledge as well as current construction trends
Assist with handling customer returns
Conduct replenishments as time allows
Provide charge account setup documentation to customers
Pick, pack, and stage delivery orders
Additional duties as assigned by Supervisor

Education, Skills, Training, & Experience Requirements:

Product knowledge
Customer service skills

Physical Requirements:

Continuously (67-100% of the day) will be required to talk, repetitively use hands, arms, and legs, stand, walk, grasp, and lift 10lbs or less
Frequently (34-66% of the day) will be required to bend over, reach overhead, crouch, kneel, push or pull, carry or move 10lbs or less, and carry, move, or lift 11-75lbs
Occasionally (1-33% of the day) will be required to sit, crawl, balance, climb and carry, move, or lift 76-100+ lbs

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Cregger Company dba Rampart Supply is a service, quality, and employee-oriented organization that is in the plumbing and heating wholesale business. We promote a safe and drug free workplace. Are you looking for a challenging career with a team that truly cares about its customers, employees, and community? Come and be a part of a family-owned business that has been around for more than 50 years where you’re more than just a number.

Learn more about what it’s like to work at Rampart online at www.rampartsupply.com/careers and check out our social media at any of the options below:

All qualified applicant will receive consideration for employment without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, gender expression as well as any other characteristic protected by federal, state and local law.