General Manager (Entertainment Center)

Are you into video games, bowling, and karaoke? Are you friendly and outgoing? Do you enjoy being around people and working in a fun environment? Then you’re the kind of person we’d love to hire!

Overview

The General Manager is responsible for the sales, profits, staffing, image, and operation of the store. They will proactively lead the store to ensure the achievement of business goals in revenues, expense, profitability, customer satisfaction, inventory shrinkage, and employee morale. Furthermore, the General
Manager will provide customers and employees with outstanding service through friendly, quick, efficient, accurate and safe assistance.

Essential Duties:

• Manage sales and profit projections as outlined by corporate management team.
• Meet and exceed sales goals through the efficient execution of company policies & procedures.
• Supervise & audit department managers to ensure they are in compliance with established store policies and procedures.
• Provide operational and customer service training for store employees at all levels, including new hires from other stores as assign ed.
• Assist with investigating employee issues with assistance from Human Resources & resolving escalated issues.
• Maintain confidential information related to employee, company, & store topics.
• Assist with holding weekly staff meetings with department managers to discuss and resolve any issues relating to operations, staffing, etc.
• Ensure the store presents a pleasing image by changing store displays for better traffic flow
• Prepare & submit reports to corporate: Daily S ales, Monthly Sales, COGS, Petty Cash, Labor Control
• Create managers’ monthly schedule & audit department schedules
• Provide store operations and personnel budget plan to Executive Management for review and approval.
• Prepare and p resent performance evaluations and counseling notices to direct reports.
• Know and understand all store employee job responsibilities.
• Proactively support any promotional activity within the store and contribute to an effective working environment.
• Performs special projects and other miscellaneous duties as assigned by DM, RDO, or Executive

Management Team.

Customer Relations:

• Interact with customers in a courteous and professional manner
• Provide exceptional customer service by taking care of customer disputes and readily accessible to our customers.
• Inform the customer of all services and specials we can provide them

Human Resources:

• Extend job offers to candidates considered for employment at store level.
• Develop a diverse, high performance team by coaching, counseling and mentoring.
• Review department timesheets for accuracy of hours and overtime.
• Provide new hire orientation for store employees.
• Monitor store staffing on a daily basis to ensure each department is adequately staffed.

Auditing:

• Audit refund and/or credits against itemized sales from previous day.
• Audit cash drawers and transactions.
• Audit and track special events.
• Assist with creating Daily Audit Report with sales information and auditing discoveries for executive management.
• Research problems discovered during audits.

Safety, Loss Prevention and Procedural Compliance:

• Assist with administering IIPP procedures, Safety Program and procedures.
• Assist with curbing internal and external theft.
• Ensure satisfactory maintenance, appearance and condition of assigned facilities to comply with security, safety and environmental codes and ordinances.
• Enforce compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
• Comply with all OSHA requirements.

Non-Essential Duties:

• Contributes to improvement or more efficient and less expensive ways and means in store processes
• Assists in the research and development of resources that create timely and efficient store workflow
• Performs special projects and other miscellaneous duties as assigned by Executive Management
• Assist with maintaining store IIPP and OSHA records
• Maintains high ethical standards in the work place
• Reports all irregular issues and problems to Executive Management for solution
• Maintains good communication with all workers including outside contacts
• Complies and maintains confidentiality of all company policies and procedures

Qualifications:

• Bachelor's degree from preferred but not required.
• 3+ years management experience in team building, sales development, strong operational skills within a fast casual theme concept.
• Ability to gain, demonstrate, and coach with operation knowledge.
• Ability to plan activities, set goals, effective manage time and work.
• Must have or be willing to obtain alcohol certification in compliance with local ordinance.
• Spanish speaking is preferred, but not required

Work Environment:

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands:

While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.