Client Service Representative

 Client Care Associate/CSR  

Critter Clinic is looking for a Client Service Associate to join our practice that is located just outside of Nashville in Gallatin, TN. The Client Care Associates/CSR reports directly to the Practice Manager and works to support the efforts of the entire team by being the first and last impression our clients have when visiting our hospital or facilities. Our Client Care Associates are our frontline in making all of our clients feel welcome, safe, and comfortable when seeking treatment for their beloved pets.  

Are you a nature lover? Beautiful Bledsoe Creek State Park is just seven miles away from the clinic. Do you enjoy live music and dining at great restaurants? Bustling Nashville is only thirty miles away! Join a successful team of doctors and staff with like-minded goals of practicing innovative medicine, while earning a comfortable living and enjoying lots of time exploring local destinations!  

Essential Duties and Responsibilities:  

Greet and welcome each visitor and assess why they are here.  

Handle incoming phones calls/emails and determine the immediacy of care needed.  

Perform check-ins of clients.  

Review and explain invoices with clients, post invoices and check clients out of clinic.  

Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client’s stress.  

Handle cash, check, credit card and debit transactions, appropriately document financial transactions in the Practice Management System.  

Perform all opening and closing reconciliation of cash.  

Schedule appointments to meet the clients’ expectations, patient medical requirements and clinic needs.  

Manage real and perceived emergency situations to maximize client service and minimize schedule disruption.  

Manage walk-in clients, vendors, and visitors to the clinic.  

Collect patient history records and upload to current patient file.  

Receive, send, and respond to emails, texts, faxes and other online requests for products, prescriptions or to answer questions.  

Perform confirmation calls and texts for all appointment types.  

Monitor “no show” and late appointments and cancelations and communicate with clients regarding policies on both.  

Maintaining housekeeping including but not limited to all lobby areas, examine rooms, and general stocking of client or patient areas.  

Recommend products available to the client through our facilities.  

Other duties as assigned.  

Benefits: 

• Short Term Disability paid for by employer 
• Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family 
• Company Sponsored Employee Assistance Program (Headspace)
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
• Kaiser/UMR Insurance Plans with multiple options
• Flexible Spending Account or Health Savings Account options 
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members
• United Healthcare Vision Insurance options
• Long Term Disability option
• Progyny-Fertility and Family Building Support (up to $10,000)
• Team Member Discounts for Pet Care
• Paid time off-inclusive of sick, personal, and vacation
• LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
• Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
• Referral Bonus Program
• DailyPay on Demand

Qualifications/Requirements:  

• High School Diploma or GED required.
• At least one year of previous experience in the client service industry.
• Experience with Microsoft Office suite products.
• Ability to multi-task, and time management skills.
• Ability to work within a team setting.
  • Ability to communicate effectively. • Ability to stand or sit at a computer station for long periods of time.
  • The noise level in the work environment is normally moderate.
  • Must be able to lift up to 30 lbs occasionally.
  • Be able to have sustained contact with multiple species of animals and be amenable to learning the safe handling, restraining, and working with these animals. An individual should not be allergic to any species of animals to the extent that would prohibit working in a facility that has them.

United Veterinary Care (UVC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. UVC is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled.