US North East FIELD SERVICE & INSTALL TECH

Job Title: Field Service and Install Tech Full Time Date Created / Rev.:

Reports to Title: Field Operations Manager / Team Lead

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Purpose / General Description: Provide technical support for installation, service, and maintenance of Boon Edam products.

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Essential Duties and Responsibilities:

• Provide Boon Edam product service and support via telephone communication and site visits
• Consistent overnight travel throughout the United States, Canada, South and Central America installing and servicing Boon Edam product.
• Work with different general contractors, subcontractors, and end-users to install Boon Edam product in a professional, safe, and efficient manner.
• Work remotely with the Team Lead, Field Operations Manager and Customer Support team at the Boon Edam facility in Lillington, NC.
• Provide training to less experienced installation and service technicians
• Record and track installation and support materials for project record keeping
• Ability to receive assignments and work independently from factory

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Minimum Requirements:

• Two years similar field experience
• Must hold a current U.S driver license and be capable of obtaining a US passport for international travel
• Ability to travel 75% of the time.
• Electrical skills, low voltage electronics and high voltage electrical theory
• Ability to read and understand electrical schematics
• Electrical circuit trouble shooting abilities
• Strong mechanical installation skills (layout, assembly, tie in, etc.)
• Excellent capability in reading and understanding mechanical and construction drawings
• Experienced with use of hand tools such as cordless drill, hammer, levels, etc.
• Telephone skills, strong verbal and written communication
• Detailed oriented
• Microsoft Office skills, PC and Internet Explorer knowledge
• Customer focused
• Must be able to lift 50 lbs. routinely
• Must be able to pass frequent OSHA, background, and drug screens
• Fluency in speaking and writing Spanish and English not required but a plus