Case Manager Supervisor (Bilingual)

Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city.

NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and “caring for the community” by providing in-person and telehealth services for our clients, while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees.

NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being.

Why Work at NYPCC:

• We Pay Down Your Student Loans!
• Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
• Paid Time Off and Company Paid Holidays
• 403B Retirement Plan with Match!
• Professional Development through NYPCC Academy
• Amazing Workplace Culture
• NYPCC Health and Wellness Events

Job Description:

The Case Manager Supervisor is responsible for supervising a team of Case Managers, ensuring incoming referrals and reassignments are processed in a timely fashion and in compliance with NYPCC and OMH regulatory policies.

This position requires weekly travel to NYPCC's Child and Family Mental Health Centers located at:

• 579 Courtlandt Avenue, Bronx, NY
• 102 Pilling Street, Brooklyn, NY
• 2857 Linden Boulevard, Brooklyn, NY

Responsibilities:

• Participate in the day-to-day clinical, task, and administrative supervision to Case Managers
• Assist in the training of new Case Managers as part of their onboarding process
• Supervise and educate staff members around advocacy, assessment, service planning, creating linkages/referrals and ongoing documentation and monitoring of Electronic Health Records
• Provide guidance on handling referrals or clients
• Assign incoming referrals to Case Management team for processing
• Ensure team is assigning clients to therapists in a timely manner while making sure all therapists have a reasonable caseload at all times
• Coordinate reassignment efforts
• Perform other duties as assigned by Supervisor

Qualifications:

• Bilingual; fluent in English and Spanish
• MUST be able to travel to all clinics, weekly
• Completion of degree or diploma in social work or social services is preferred
• A minimum of 3 years of experience in patient intake or medical office administration
• Strong affinity for customer service
• 3 years of experience using an EHR system
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Problem-solving skills and the ability to multi-task with attention to detail
• Working knowledge of PSYCKES and EPACES
• Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
• Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality
• Able to work well in a fast-paced environment
• Passionate about NYPCC’s mission and values

• Bilingual; fluent in English and Spanish
• MUST be able to travel to all clinics, weekly
• Completion of degree or diploma in social work or social services is preferred
• A minimum of 3 years of experience in patient intake or medical office administration
• Strong affinity for customer service
• 3 years of experience using an EHR system
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Problem-solving skills and the ability to multi-task with attention to detail
• Working knowledge of PSYCKES and EPACES
• Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
• Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality
• Able to work well in a fast-paced environment
• Passionate about NYPCC’s mission and values

Salary: $65,000 - $75,000 per year

Compensation commensurate with experience and qualifications.