Dental Front Office Coordinator

Job Description

Our new & growing general dentistry practice has a wonderful opportunity for an experienced dental front desk team member to join a dynamic & unique practice. We are located in the North area of Charlotte, NC. As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service. As a team, we are committed to dental excellence by providing our patients with a peace of mind and a unique dental experience with each visit in a calming atmosphere. The ability to positively interact and engage with patients and fellow team members in a family & team oriented environment is a requirement. If you have excellent communication skills, attention to detail, and enjoy working in a fast-paced environment, we would love to hear from you. If we feel you are a great fit, one can expect a brief phone interview followed by an in person interview. Resumes with cover letters will be accepted in confidence at peacehavensmiles111@gmail.com. We look forward to meeting you!

Responsibilities

• Greet patients in a warm, friendly, & professional manner on the phone and/or in person
• Registers and check patients in
• Answer phone calls and respond to patients inquiries
• Patient Scheduling maximizing production for hygienist & doctor's schedule
• Insurance protocols: verification, eligibility, benefits & claims Collects copays, coinsurance, and/or patient balances
• Ability to present, explain & gain acceptance of patient treatment plans
• Assist with marketing strategies which may include but not limited to requesting google reviews, presenting gifts to neighboring businesses, presentation of new patient gifts & tour of office
• Perform office duties such as document filing, data entry, scanning, copying, and proofreading documents
• Maintain a clean and organized front desk area

Skills

• Excellent customer service
• Professional communication skills
• Detailed oriented
• Follow through
• Multi-tasking
• Trustworthy
• Organized