Customer Success Manager
- Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
- Full-Time
Customer Success Manager, Core Business
Miami, FL
Join our team at Boats Group as a Customer Success Manager, where you'll play a vital role in retaining and growing our client base in the exciting world of recreational boating. As a full-time Retention Sales Consultant, you'll leverage your consultative sales skills to foster strong relationships with our customers, driving revenue and ensuring their ongoing satisfaction with our products and services. If you're passionate about sales, enjoy working with a diverse range of clients, and thrive in a dynamic, entrepreneurial environment, we want to hear from you!
Responsibilities:
- Cultivate and maintain relationships with clients in your assigned territory, focusing on retention and expansion of their digital footprint.
- Utilize consultative selling techniques to understand each client's unique needs and goals, ensuring our solutions align with their objectives.
- Incorporate data insights into client conversations to drive revenue and demonstrate the ROI of our product suite.
- Meet monthly revenue and sales targets, while educating clients on our evolving product offerings.
- Collaborate with cross-functional teams to ensure seamless coordination and maximize sales channel success.
Requirements:
- Proven track record of success in customer retention and growing wallet share, preferably within a SaaS environment.
- Strong organizational skills, self-motivation, and ability to work independently.
- Exceptional listening skills with a knack for translating customer needs into actionable solutions.
- Proficiency in Google Suite and Salesforce, with strong computer literacy.
Perks:
- Strong PTO policy, with all days granted at the start of each year.
- Paid day off on your birthday and generous holiday schedule.
- Hybrid work model including commuter assistance.
- On-site gym and stocked kitchen.
- Comprehensive benefits package including medical, dental, vision, and life insurance, plus 401(k) matching.
- Opportunities for professional development through training programs and certifications.
- Emphasis on fostering a close-knit, inclusive team culture.
Boats Group is the fastest-growing digital business in the recreational boating space. We operate the world’s largest and most popular marketplaces for boats and yachts: Boat Trader, YachtWorld, boats.com and CosasDeBarcos. Even as the #1 destination for more than 65 million boat shoppers every year, we are always innovating. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy.
Our passion and unyielding dedication for getting people on the water influence our culture in ways you won't find at other companies. We’re the best at what we do because we’re working in an industry we love. When you walk through our doors, you'll find smart, dedicated people who consider one another family.
We work hard. We move fast. We push each other to be the best. And we spend each day surrounded by 500,000 boats from across the globe.
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