REMOTE ONLINE CHAT REPRESENTATIVE

We are surveying for skilled problem solvers to join our team as a Remote Online Chat Representative. We need an enthusiastic individual who can chat online with visitors and answer any questions they might have while visiting our website. The successful candidate will offer quick and accurate assistance to customers.

RESPONSIBILITIES:

-Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns.

-Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate.

-Create relationships with new customers to better understand and achieve their needs.

-Respond to customer questions, inquiries, requests, and problems accurately.

-Promotes interest in client products and services.

-Continually portray and project a positive and professional image.

-Provide administrative support to the customer service team.

-May assist with overflow work and other duties as needed.

QUALIFICATIONS:

-Strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment.

-PC keyboarding and internet experience needed.

-Strong communication and interpersonal skills- including written and verbal.

-Articulate and well-accustomed to a client-facing role.

-The ability to compose professional emails is a plus.

-Proficient written and verbal communication skills in English.

-Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind empathetic personality.

EXPERIENCE:

• 1-2 years of experience in customer service or a related field.
• Experience with live chat support is preferred.

BENEFITS:

-Healthcare, including telemedicine, Dental and Vision.

-Flexible work schedules and time off.

-Home office stipends.

-Childcare and elderly care assistance.

-Continuous learning stipends.

-Wellness stipends.

-Competitive Salary Package.

-401k plans.

WHY JOIN US?

• Remote Work Environment: Enjoy the flexibility and convenience of working remotely.
• Extensive Training: Access to a (five) 5-day training program to develop your Live Chat skills and expand knowledge in a remote setting while offering training pay.
• Career Development: Opportunity for career growth and advancement in the Live Chat field through remote work.

In Conclusion,

Pharmapex Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.