Medical Administrative Assistant

Administrative Assistant - Direct Hire
Concierge Cardiology/Internal Medicine

Schedule:

Mon-Thurs 8 am – 4:30 pm, Fri 8 am – 3 pm. 30 min break. (may fluctuate due to scheduling needs, vacation coverage, etc.)

Duties and Responsibilities:

• Welcome patients and visitors in person and on the telephone, appropriately address or refer their inquiries and concerns with an eye toward optimal patient satisfaction.
• Maintain a positive, empathetic, and professional demeanor at all times.
• Optimize provider time, maintaining awareness of clinic flow and notifying providers of cancellations or delays.
• Maintain daily calendar of meetings and events and proactively resolve schedule conflicts as necessary.
• Manage physician/s schedules and understand MD preferences for bookings.
• Develop, organize and maintain all files and record-keeping systems.
• Obtain new patient questionnaires before appointments for MD review.
• Assist patients with coordination and navigation of care across different health care systems.
• Maintain reception area in a tidy and organized manner.
• Obtain, record, and update personal and financial information in accordance with HIPAA.
• Collect and record patient co-payments.
• Perform office administrative tasks such as document scanning, spreadsheet tracking, reminder calls,
• Use computer software and office equipment (fax machines, copiers, etc.)
• Contact insurance carriers to verify patient’s insurance eligibility, benefits, and requirements.
• Request, track and obtain pre-authorization from insurance carriers within time allotted for medications and all other services.
• Request, follow up and secure prior authorizations prior to services being performed.
• Demonstrate and apply knowledge of medical terminology, high proficiency of general medical office procedures including HIPAA regulations.

Qualifications:

• Excellent customer relation skills and patient needs orientation.
• Must be willing and able to multi-task.
• Ability to identify emergent situations, formulate solutions, and execute such with minimum direction from supervisor.
• Must have excellent attention to details and time management skills.
• Must have basic computing, typing, and telephone etiquette skills.
• Must be facile with Windows and MS-Word and other Microsoft Office applications; specialized online medical technologies, instant messaging, and the Internet.
• At least 6 months’ experience working in a hospital, clinic or other medical setting strongly preferred.
• Must have good written and verbal communication skills.
• Must be able to work alone and within a team effectively.
• Must have respectful, courteous, and professional attitude.
• Ability to make sound decisions and judgment.
• Outstanding prioritization and organizational techniques.
• Previous EMR experience strongly preferred. EPIC is a plus, but not required.

Benefits:

• 403(b)
• Short Term Disability and Long-Term Disability
• Health insurance
• Life insurance
• Paid Sick and Vacation Time
• Free Parking