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Healthcare Concierge Jobs (NOW HIRING)

HealthTeam Advantage

HealthCare Concierge

$15.75 - $20.50/hr

The Healthcare Concierge should have relevant customer service experience, preferably with Medicare, specifically Medicare Advantage programs, and be familiar with PPOs and HMOs. Must have strong ...

OtterBase

Healthcare Concierge

Kansas City, MO · On-site

$20/hr

Together we're changing healthcare, this is your chance to be part of the action. OtterBase is seeking compassionate, service-driven professionals to join our client's team as a Concierge at one of ...

K Health

Care Concierge

New York, NY · Hybrid

$17 - $22/hr

Care Concierge agents provide a warm and welcoming experience for both providers and patients ... Competitive health, dental, and vision insurance options

K Health

Care Concierge

New York, NY · On-site

$40K - $50K/yr

Care Concierge agents provide a warm and welcoming experience for both providers and patients ... Act as a liaison between patients, clinical operations and healthcare providers while taking ...

Lange Recruiting

Care Concierge

Richmond, VA · On-site

$15.25 - $19.75/hr

At Home Harmony's Care Concierge Team is made up of experienced RN, LPN and MA staff who are ... home health orders and plan of cares, and other patient-specific needs * May be required to ...

VCA Animal Hospitals

Care Concierge

Salt Lake City, UT · On-site

$15 - $19/hr

The Care Concierge is the primary point of contact for a client during an Urgent Care visit ... Comfortable working in a fast-paced healthcare environment * Strong computer and technology skills ...

Zelis Healthcare, LLC

Care Concierge

Plano, TX · On-site

$14.50 - $18.75/hr

A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers ... Position Overview The Care Concierge I delivers call center-based telephonic support to members ...

AMN Healthcare

Primary Care Concierge Physician

Bryan, TX · On-site

$325K - $500K/yr

& Requirements Primary Care Concierge Physician StartDate: ASAP Pay Rate: $325000.00 - $500000.00 ... Spend ample time with patients to address health concerns, medical history, and tailored care plans

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Healthcare Concierge information

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How much do healthcare concierge jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for healthcare concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a healthcare concierge do?

A typical day as a Healthcare Concierge involves greeting patients, answering questions about services, scheduling appointments, and helping patients navigate complex healthcare systems. You may work closely with medical staff, insurance providers, and patients, acting as a liaison to ensure each individual receives prompt and personalized support. This role often requires multitasking, managing patient requests, coordinating resources, and resolving concerns to enhance the overall patient experience. You’ll play a key part in creating a welcoming and efficient environment for both patients and the clinical team.

Do healthcare concierges make good money?

Healthcare concierges typically earn a salary ranging from $30,000 to $60,000 annually, depending on experience, location, and employer. Some may also receive bonuses or benefits, and the role often requires strong communication and organizational skills. Compensation can vary based on the level of responsibility and the healthcare setting.

What are the key skills and qualifications needed to thrive as a healthcare concierge?

To thrive as a Healthcare Concierge, candidates typically need experience in customer service, healthcare navigation, and a solid understanding of medical terminology or healthcare systems. Familiarity with healthcare management software, electronic health records (EHR), and possibly HIPAA training or certification is often required. Exceptional interpersonal communication, active listening, problem-solving, and discretion are soft skills that set top performers apart. These abilities are vital for delivering personalized assistance, facilitating access to care, and ensuring a smooth patient experience in healthcare environments.

What is the easiest healthcare concierge job that pays well?

Healthcare concierge roles typically involve assisting patients with scheduling, information, and support, often requiring strong communication skills and basic healthcare knowledge. Entry-level positions may be easier to obtain and can pay competitive wages, especially with relevant certifications or experience in customer service or healthcare settings.

How to become a healthcare concierge?

To become a healthcare concierge, candidates typically need a background in healthcare, customer service, or hospitality, along with strong communication and organizational skills. Relevant certifications, such as medical office administration or patient care training, can enhance prospects. Experience in healthcare settings or with patient interaction is often preferred.

What is a healthcare concierge?

A Healthcare Concierge assists patients by coordinating medical services, answering healthcare-related questions, and helping navigate healthcare systems. They work with patients, providers, and insurers to streamline access to care and enhance the patient experience. Their role may include scheduling appointments, explaining insurance benefits, and providing personalized support to improve overall healthcare satisfaction.

More about Healthcare Concierge jobs
What cities are hiring for Healthcare Concierge jobs? Cities with the most Healthcare Concierge job openings:
What are the most commonly searched types of Healthcare Concierge jobs? The most popular types of Healthcare Concierge jobs are:
What states have the most Healthcare Concierge jobs? States with the most job openings for Healthcare Concierge jobs include:
What job categories do people searching Healthcare Concierge jobs look for? The top searched job categories for Healthcare Concierge jobs are:
Healthcare Concierge jobs near you
Infographic showing various Healthcare Concierge job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 69% Full Time, 16% Part Time, and 13% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

HealthCare Concierge

Care N Care Insurance Company of NC

Greensboro, NC • On-site

$15 - $19.50/hr

Full-time

Re-posted 6 days ago

Job description

Description:

The Healthcare Concierge should have relevant customer service experience, preferably with Medicare, specifically Medicare Advantage programs, and be familiar with PPOs and HMOs. Must have strong oral and written communication skills, planning and problem-solving skills, and be skilled in personal diplomacy. The applicant must possess a high level of motivation, professionalism, and ethical conduct and place a premium on treating others with dignity and respect.

Requirements:

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Receive all inbound calls from the member population and conduct proactive outbound calls as assigned
  • Address member concerns and answer questions related to claims issues, provider resources, benefits, billing, member enrollment/disenrollment and service issues
  • Resolution and timely response to all member problems within expected or required timeframes
  • Adhere to set Member Services call center metrics and call evaluation requirements, including, but not limited to, set monthly call volume, call quality scores, abandonment rates, CMS service levels, and missed/refused call volume.
  • Assist with responding to member inquiries via email
  • Maintain personal metrics to establish performance levels of the team
  • Management of the customer relationship to ensure retention and maintain member loyalty
  • Provide member education and counseling on access to services, benefits, and providers
  • Assume ownership and responsibility for member satisfaction with HealthTeam Advantage
  • Maintain completion of special projects, as assigned. This includes, but is not limited to, member outreach and follow-up.
  • Assist in the grievance and appeals process
  • Perform verification calls for members who have enrolled in the HealthTeam Advantage plan, as well as perform welcome calls to those members who do not require a verification call
  • Perform outreach calls for members who have enrolled and require provider attestation or HRA completion.
  • Ability to work before/past normal shift hours to complete any outstanding tasks for a member(s).
  • May have to work mandatory overtime during certain timeframes in the calendar year (i.e., AEP, Quality Measure initiatives, other special projects)
  • Ability to work either the 8:00 AM-5:00 PM, 8:30 AM-5:30 PM, 9:00 AM-6:00 PM, or 11:00 AM-8:00 PM Monday through Friday outside of the Annual Enrollment Period and ability to be flexible with time during the Annual Enrollment Period when Healthcare Concierge Service hours are 8:00 AM-8:00 PM, seven days a week.
  • All other duties as assigned.

EDUCATION AND EXPERIENCE

Education:

  • High School diploma, GED, or equivalent work experience

Required Experience:

  • Customer service, sales, or account management experience
  • Call Center/ High call volume handling experience
  • Managed care or health plan operations experience

Preferred Experience:

  • Healthcare Concierge experience
  • Medicare Experience

Other Requirements:

  • Annual Flu Vaccine

KNOWLEDGE, SKILLS, AND ABILITIES

Required Competencies:

  • Call Center/Customer Service Experience
  • Excellent problem-solving and organizational skills
  • Strong interpersonal communication skills
  • Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint)
  • Ability to work independently or as a team
  • Operate general office equipment, including but not limited to computers, phones, and related devices

Preferred Competencies:

  • Thorough knowledge of CMS guidelines, processes, and systems

PHYSICAL REQUIREMENTS

  • Exerting up to 10 pounds of force occasionally (up to 1/3 of the time) and/or
  • A negligible amount of force is frequently (1/3 to 2/3 of the time) required to lift, carry, push, pull, or otherwise move objects, including the human body.
  • Sedentary work involves sitting most of the time but may include walking or standing for brief periods.
  • Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.