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Healthcare Concierge Remote Jobs (NOW HIRING)

HealthTeam Advantage

HealthCare Concierge

$15.75 - $20.50/hr

The Healthcare Concierge should have relevant customer service experience, preferably with Medicare, specifically Medicare Advantage programs, and be familiar with PPOs and HMOs. Must have strong ...

Amenities Health

Concierge Primary Care Physician

Dallas, TX · On-site +1

$15.25 - $19.75/hr

Company Description Amenities Health is on a mission to build lasting loyalty in healthcare through ... We Offer * 100% remote, flexibly scheduled position (standard hours at launch, with future options ...

Amenities Health

Concierge Longevity Physician

Raleigh, NC · On-site +1

$15 - $19.50/hr

Company Description Amenities Health is on a mission to build lasting loyalty in healthcare through ... No maneuvering long clinic hallways, no "surprise" overbooks-just fully remote, modern, and ...

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Healthcare Concierge Remote information

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How much do healthcare concierge remote jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for healthcare concierge remote in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the most common challenges faced by remote Healthcare Concierge professionals, and how can they be addressed?

Remote Healthcare Concierge professionals often face challenges such as managing high call volumes, navigating complex insurance or healthcare inquiries, and ensuring clear communication without face-to-face interaction. To address these challenges, it's important to develop strong organizational skills, utilize available digital tools efficiently, and maintain regular communication with team members and supervisors. Many organizations offer training and support systems to help remote concierges stay updated on procedures and best practices, making it easier to deliver high-quality service.

What is a Healthcare Concierge Remote?

A Healthcare Concierge Remote is a professional who assists patients and healthcare members virtually, helping them navigate healthcare services, schedule appointments, understand insurance benefits, and resolve billing or care coordination issues. They typically work from a remote location, using phone, email, or chat to provide personalized support. This role is designed to simplify the healthcare experience and improve patient satisfaction by acting as a single point of contact for non-clinical questions and concerns. Healthcare Concierges often work for insurance companies, healthcare providers, or third-party service providers.

What are the key skills and qualifications needed to thrive as a Healthcare Concierge (Remote), and why are they important?

To thrive as a Healthcare Concierge (Remote), you need a solid understanding of healthcare processes, insurance protocols, and customer service, often supported by a background in healthcare administration or related fields. Familiarity with CRM systems, telehealth platforms, and HIPAA compliance is typically required. Strong communication, empathy, and problem-solving abilities help you effectively assist patients and coordinate care remotely. These skills are vital for ensuring seamless patient experiences, accurate information delivery, and efficient navigation of healthcare services.

What is the difference between Healthcare Concierge Remote vs Medical Scheduler?

AspectHealthcare Concierge RemoteMedical Scheduler
CredentialsBasic healthcare knowledge, customer service skillsNone typically required, may prefer healthcare experience
Work EnvironmentRemote, customer-focusedRemote or on-site, administrative setting
Employer & IndustryHealthcare providers, concierge servicesMedical offices, clinics, hospitals
Primary ResponsibilitiesAssist patients with healthcare navigation, appointment coordination, and supportSchedule patient appointments, manage calendars, handle patient calls

Healthcare Concierge Remote and Medical Scheduler roles both operate in healthcare settings and often require remote work. However, Healthcare Concierge Remote focuses on patient support and healthcare navigation, while Medical Schedulers primarily handle appointment scheduling and administrative tasks. Both roles are essential for patient care coordination but differ in scope and responsibilities.

More about Healthcare Concierge Remote jobs
What cities are hiring for Healthcare Concierge Remote jobs? Cities with the most Healthcare Concierge Remote job openings:
What are the most commonly searched types of Healthcare Concierge jobs? The most popular types of Healthcare Concierge jobs are:
What states have the most Healthcare Concierge Remote jobs? States with the most job openings for Healthcare Concierge Remote jobs include:
What job categories do people searching Healthcare Concierge Remote jobs look for? The top searched job categories for Healthcare Concierge Remote jobs are:
Healthcare Concierge Remote jobs near you
Infographic showing various Healthcare Concierge Remote job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.
HealthCare Concierge

HealthCare Concierge

HealthTeam Advantage

Remote

$15.75 - $20.50/hr

Full-time

Posted 15 days ago

Job description

The Healthcare Concierge should have relevant customer service experience, preferably with Medicare, specifically Medicare Advantage programs, and be familiar with PPOs and HMOs. Must have strong oral and written communication skills, planning and problem-solving skills, and be skilled in personal diplomacy. The applicant must possess a high level of motivation, professionalism, and ethical conduct and place a premium on treating others with dignity and respect.
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Receive all inbound calls from the member population and conduct proactive outbound calls as assigned
  • Address member concerns and answer questions related to claims issues, provider resources, benefits, billing, member enrollment/disenrollment and service issues
  • Resolution and timely response to all member problems within expected or required timeframes
  • Adhere to set Member Services call center metrics and call evaluation requirements, including, but not limited to, set monthly call volume, call quality scores, abandonment rates, CMS service levels, and missed/refused call volume.
  • Assist with responding to member inquiries via email
  • Maintain personal metrics to establish performance levels of the team
  • Management of the customer relationship to ensure retention and maintain member loyalty
  • Provide member education and counseling on access to services, benefits, and providers
  • Assume ownership and responsibility for member satisfaction with HealthTeam Advantage
  • Maintain completion of special projects, as assigned. This includes, but is not limited to, member outreach and follow-up.
  • Assist in the grievance and appeals process
  • Perform verification calls for members who have enrolled in the HealthTeam Advantage plan, as well as perform welcome calls to those members who do not require a verification call
  • Perform outreach calls for members who have enrolled and require provider attestation or HRA completion.
  • Ability to work before/past normal shift hours to complete any outstanding tasks for a member(s).
  • May have to work mandatory overtime during certain timeframes in the calendar year (i.e., AEP, Quality Measure initiatives, other special projects)
  • Ability to work either the 8:00 AM-5:00 PM, 8:30 AM-5:30 PM, 9:00 AM-6:00 PM, or 11:00 AM-8:00 PM Monday through Friday outside of the Annual Enrollment Period and ability to be flexible with time during the Annual Enrollment Period when Healthcare Concierge Service hours are 8:00 AM-8:00 PM, seven days a week.
  • All other duties as assigned.

EDUCATION AND EXPERIENCE
Education:
  • High School diploma, GED, or equivalent work experience

Required Experience:
  • Customer service, sales, or account management experience
  • Call Center/ High call volume handling experience
  • Managed care or health plan operations experience

Preferred Experience:
  • Healthcare Concierge experience
  • Medicare Experience

Other Requirements:
  • Annual Flu Vaccine

KNOWLEDGE, SKILLS, AND ABILITIES
Required Competencies:
  • Call Center/Customer Service Experience
  • Excellent problem-solving and organizational skills
  • Strong interpersonal communication skills
  • Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint)
  • Ability to work independently or as a team
  • Operate general office equipment, including but not limited to computers, phones, and related devices

Preferred Competencies:
  • Thorough knowledge of CMS guidelines, processes, and systems

PHYSICAL REQUIREMENTS
  • Exerting up to 10 pounds of force occasionally (up to 1/3 of the time) and/or
  • A negligible amount of force is frequently (1/3 to 2/3 of the time) required to lift, carry, push, pull, or otherwise move objects, including the human body.
  • Sedentary work involves sitting most of the time but may include walking or standing for brief periods.
  • Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

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