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From Home Healthcare Concierge Jobs (NOW HIRING)

Concierge Care

Home Health Aide

Jacksonville, FL · On-site

$170 - $215/day

Concierge Care is seeking in-home CNA Certified Nursing Assistant or HHA Home Health Aide Caregivers to help serve senior clients in our community! Start ASAP! We can help you get set up this week!

Independent Nursing Care LLC

Home Health Aide

West Falls, NY · On-site

$13.75 - $17.75/hr

Home Care & Concierge Care Reports to: Director of Home and Concierge Care Effective Date: April ... We are currently accepting resumes from Certified HHAs, CNAs, nursing students, students in health ...

Concierge Care

FLORIDA LICENSE CNA

Kingsland, GA · On-site

$170 - $215/day

Concierge Careisseeking in-homeCNA Certified Nursing Assistant or HHA Home Health Aide Caregivers ... Apply today with Concierge Care! Our response time is usually within a few hours, and our goal is ...

Indian River Home Care

RN Home Health Care

Vero Beach, FL · On-site

$100/day

... concierge-style home health care agency seeking a registered nurse to make visits two weekends ... from 7am to 6pm for on-call visits Benefits: · Supplies, including tablet · Clinical equipment ...

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How much do from home healthcare concierge jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for from home healthcare concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a from home healthcare concierge?

From Home Healthcare Concierges are professionals who assist clients with navigating and coordinating healthcare services from the comfort of their homes. They help schedule appointments, manage communication between patients and healthcare providers, arrange in-home care services, and provide personalized support tailored to individual health needs. Their goal is to make healthcare more accessible, convenient, and less stressful for clients, especially those with chronic illnesses, disabilities, or limited mobility.

How does a from home healthcare concierge typically coordinate care among different healthcare providers and family members?

A Home Healthcare Concierge acts as a central point of communication between patients, their families, and a range of healthcare professionals such as nurses, therapists, and physicians. This role involves regularly updating care plans, scheduling appointments, and ensuring everyone is informed about the patient's needs and progress. Effective collaboration tools and clear communication are key, as the concierge often mediates between parties to resolve scheduling conflicts or address emerging health concerns. Building trust and rapport is also essential, since families rely on the concierge to advocate for the best possible care outcomes.

What are the key skills and qualifications needed to thrive as a from home healthcare concierge, and why are they important?

To thrive as a Home Healthcare Concierge, you need a strong understanding of healthcare services, client coordination, and patient advocacy, typically supported by experience in healthcare or case management. Familiarity with scheduling software, electronic health records (EHR), and communication platforms is often required. Exceptional interpersonal skills, problem-solving abilities, and attention to detail help concierges build trust and deliver personalized service. These competencies ensure that clients receive seamless, high-quality care and support tailored to their individual needs.
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From Home Healthcare Concierge jobs near you
Infographic showing various From Home Healthcare Concierge job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

HealthCare Concierge

Care N Care Insurance Company of NC

Greensboro, NC • On-site

$15 - $19.50/hr

Full-time

Re-posted 21 days ago

Job description

Description:

The Healthcare Concierge should have relevant customer service experience, preferably with Medicare, specifically Medicare Advantage programs, and be familiar with PPOs and HMOs. Must have strong oral and written communication skills, planning and problem-solving skills, and be skilled in personal diplomacy. The applicant must possess a high level of motivation, professionalism, and ethical conduct and place a premium on treating others with dignity and respect.

Requirements:

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Receive all inbound calls from the member population and conduct proactive outbound calls as assigned
  • Address member concerns and answer questions related to claims issues, provider resources, benefits, billing, member enrollment/disenrollment and service issues
  • Resolution and timely response to all member problems within expected or required timeframes
  • Adhere to set Member Services call center metrics and call evaluation requirements, including, but not limited to, set monthly call volume, call quality scores, abandonment rates, CMS service levels, and missed/refused call volume.
  • Assist with responding to member inquiries via email
  • Maintain personal metrics to establish performance levels of the team
  • Management of the customer relationship to ensure retention and maintain member loyalty
  • Provide member education and counseling on access to services, benefits, and providers
  • Assume ownership and responsibility for member satisfaction with HealthTeam Advantage
  • Maintain completion of special projects, as assigned. This includes, but is not limited to, member outreach and follow-up.
  • Assist in the grievance and appeals process
  • Perform verification calls for members who have enrolled in the HealthTeam Advantage plan, as well as perform welcome calls to those members who do not require a verification call
  • Perform outreach calls for members who have enrolled and require provider attestation or HRA completion.
  • Ability to work before/past normal shift hours to complete any outstanding tasks for a member(s).
  • May have to work mandatory overtime during certain timeframes in the calendar year (i.e., AEP, Quality Measure initiatives, other special projects)
  • Ability to work either the 8:00 AM-5:00 PM, 8:30 AM-5:30 PM, 9:00 AM-6:00 PM, or 11:00 AM-8:00 PM Monday through Friday outside of the Annual Enrollment Period and ability to be flexible with time during the Annual Enrollment Period when Healthcare Concierge Service hours are 8:00 AM-8:00 PM, seven days a week.
  • All other duties as assigned.

EDUCATION AND EXPERIENCE

Education:

  • High School diploma, GED, or equivalent work experience

Required Experience:

  • Customer service, sales, or account management experience
  • Call Center/ High call volume handling experience
  • Managed care or health plan operations experience

Preferred Experience:

  • Healthcare Concierge experience
  • Medicare Experience

Other Requirements:

  • Annual Flu Vaccine

KNOWLEDGE, SKILLS, AND ABILITIES

Required Competencies:

  • Call Center/Customer Service Experience
  • Excellent problem-solving and organizational skills
  • Strong interpersonal communication skills
  • Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint)
  • Ability to work independently or as a team
  • Operate general office equipment, including but not limited to computers, phones, and related devices

Preferred Competencies:

  • Thorough knowledge of CMS guidelines, processes, and systems

PHYSICAL REQUIREMENTS

  • Exerting up to 10 pounds of force occasionally (up to 1/3 of the time) and/or
  • A negligible amount of force is frequently (1/3 to 2/3 of the time) required to lift, carry, push, pull, or otherwise move objects, including the human body.
  • Sedentary work involves sitting most of the time but may include walking or standing for brief periods.
  • Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.