Account Manager MindCare Solutions is a leading provider of behavioral health services to long-term care communities, hospitals, emergency departments and outpatient clinics. We are seeking a highly organized Healthcare Account Manager to work in our Brentwood, TN office. This position will assist our account operations throughout the nation.
Compensation: $60,000 - $75,000 plus bonus opportunity Position Summary: Manage relationships with multiple customers, ensuring high levels of satisfaction and effective communication Responsible for meeting metrics around encounters and growth in current accounts Implement and oversee services for various behavioral health entities, including FSEDs, EDs, and Inpatient facilities Provide workflow and technology education to the facility staff Train physicians on the use of internal and customer-specific external applications, providing support and guidance as needed Review, update and manage physician schedules in coordination with customer needs to ensure appropriate coverage requirements are met Serve as primary point of contact for physician inquiries/needs and provide timely solutions Approve, audit and review timesheets that physicians submit Perform data analysis on patient volume at facilities and divisions, identifying gaps in service and making recommendations for improvement Collaborate with internal teams to enhance service offerings and support customer goals Stay up to date with industry trends and best practices, ensuring compliance with relevant regulations and guidelines Benefits: Full health and wellness (Medical, Dental, Vision) Flexible spending account 401K with 2% match Company paid life insurance Voluntary life/AD&D, short/Long term disability Positive work environment/culture Company paid holidays PTO Requirements: Bachelor's degree in nursing preferred. Will also consider healthcare administration, business, or a related field 3-5 years of experience in account management, healthcare, or a related field, preferably in behavioral health Strong interpersonal and communication skills, with the ability to build and maintain relationships Excellent organizational and time management skills, with the ability to manage multiple tasks simultaneously Proficiency in data analysis and reporting, with experience using data visualization tools Strong understanding of healthcare systems, processes, and regulations. Ability to work independently and as part of a team, adapting to changing priorities and customer needs Experience with training and onboarding users on software applications Highly proficient in Excel, Word, PowerPoint, and other Microsoft 365 applicationsUp to 50% travel required.